Patient Care Account Liaison — Remote-Ready

Apria Healthcare LLC; San Leandro (CA); Hybrid; USD 32,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) Plan

Flexible Spending Accounts

Job summary

Accendra Health is seeking a customer-facing teammate to maintain relationships with current accounts and patients, ensuring the required home healthcare equipment is available to meet home care needs. You will act as a single point of contact for assigned accounts.

You will respond to needs and complaints promptly, consult with clients and referral sources, coordinate documentation, scheduling, and billing, and work with physicians and medical groups to improve patient care across our

Qualifications

• High School diploma required.
• At least 2 years of related experience required.
• Minimum of three years driving history required.
• Must be at least 21 years of age or older at the time of hire.
• Demonstrated ability to build and maintain solid working relationships.

Responsibilities

• Acts as a single point of contact for a specific account or accounts.
• Responds to customer needs, concerns and complaints in a timely manner.
• Consults with clients and referral sources on products and necessary equipment.
• Obtains all documentation to be scanned and batched at the Branch.
• Manages all follow-up functions with the account, post set-up.
• Oversees all transactions coming from a specific account(s), including all referral sources.
• Obtains all required documentation for orders to be entered into the system, service scheduling and billing/payment.
• Contacts patients to confirm orders and communicates any financial obligations before referral for delivery/service scheduling.

Skills

Business Acumen

Problem Solving/Analysis

Communication Proficiency

Personal Effectiveness/Credibility

Computer Skills

Education

High School Diploma

Tools

Access

Excel

PowerPoint

MS Project

Visio

Word

Job description

Accendra Health is seeking a customer-facing teammate to maintain relationships with current accounts and patients, ensuring the required home healthcare equipment is available to meet home care needs. You will act as a single point of contact for assigned accounts.

You will respond to needs and complaints promptly, consult with clients and referral sources, coordinate documentation, scheduling, and billing, and work with physicians and medical groups to improve patient care across our