Remote French-Speaking Service Coordinator

Acara Solutions, Inc.; Cary (NC); On-site; USD 32,000 - 45,000; Full time

Job summary

Acara Solutions, Inc. is seeking a bilingual French-speaking Service Coordinator to manage end-to-end scheduling and coordination of field service resources from a remote location.

The role involves balancing customer commitments, resource availability, and changing priorities in a fast-paced environment while keeping customers and stakeholders informed. Responsibilities include coordinating deployment of field service resources, managing customer communications during service events, analyzing

Qualifications

• Associates Degree required.
• 2+ years of experience in service coordination, scheduling, dispatch, field operations, or a similar role.
• Must be bilingual French-speaking.

Responsibilities

• Coordinate and optimize the allocation and deployment of field service resources to meet customer commitments.
• Manage customer communications throughout service events, including complex scheduling and priority discussions.
• Analyze changing conditions and make timely decisions to re-prioritize resources and activities.
• Collaborate with field management and internal and external stakeholders to resolve scheduling and service challenges.
• Support service-related projects, identify critical paths, and maintain accurate documentation for operational continuity.

Skills

Bilingual French-speaking

Education

Associates Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Outlook

Job description

Acara Solutions, Inc. is seeking a bilingual French-speaking Service Coordinator to manage end-to-end scheduling and coordination of field service resources from a remote location.

The role involves balancing customer commitments, resource availability, and changing priorities in a fast-paced environment while keeping customers and stakeholders informed. Responsibilities include coordinating deployment of field service resources, managing customer communications during service events, analyzing