French-Speaking Service Coordinator – Canada

Ampcus Inc; Cary (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Ampcus Inc. is seeking a Service Coordinator in Cary, NC to manage end-to-end scheduling and optimization of field service resources. You will balance customer commitments with dynamic workloads, coordinate with field management and partners, and communicate proactively to ensure timely service delivery.

The role requires strong analytical thinking, problem solving, and a customer-focused mindset. Experience with scheduling and dispatch is a plus.

Qualifications

• Associates degree or equivalent professional experience.

Responsibilities

• Own the allocation and deployment of field service resources to meet customer commitments in a dynamic, fast-paced environment.
• Manage end-to-end customer communications for all service events, including navigating complex scheduling discussions.
• Apply prioritization logic aligned with customer commitments and operational requirements.
• Serve as a decision-maker for field resource deployment while coordinating closely with field management.
• Demonstrate strong influencing and collaborative skills when working with internal and external stakeholders.
• Utilize problem-solving and critical thinking skills to reprioritize activities and resources as conditions change.
• Support complex service-related projects and determine critical paths to improve performance and timeliness.
• Ensure accurate, thorough, and timely documentation to support downstream teams and operational continuity.
• Maintain a high level of professionalism and customer focus while balancing competing priorities and operational constraints.

Skills

Communication

Time management

Problem solving

Change agent

Ownership mindset

Education

Associates degree or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Ampcus Inc. is seeking a Service Coordinator in Cary, NC to manage end-to-end scheduling and optimization of field service resources. You will balance customer commitments with dynamic workloads, coordinate with field management and partners, and communicate proactively to ensure timely service delivery.

The role requires strong analytical thinking, problem solving, and a customer-focused mindset. Experience with scheduling and dispatch is a plus.