Bilingual Field Service Orchestrator

Ampcus, Inc; Cary (NC); On-site; USD 52,000 - 68,000; Full time

Job summary

Ampcus Inc. in Cary, NC is seeking a Service Coordinator to manage end-to-end scheduling and deployment of field service resources in a dynamic environment.

You will prioritize, communicate with customers, and coordinate with field management and partners to resolve scheduling challenges while maintaining a strong customer focus. Requirements include an associate's degree or equivalent experience and proficiency in MS Office tools, plus strong verbal and written communication skills.

Qualifications

• Associates degree or equivalent professional experience.
• Proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook).
• Strong written and verbal communication skills for diverse audiences.
• Ability to handle complex issues with structured problem solving.
• Excellent organizational and time management skills.

Responsibilities

• Own allocation and deployment of field service resources in a dynamic environment.
• Manage end-to-end customer communications for all service events.
• Apply prioritization logic aligned with commitments and ops needs.
• Coordinate with field management and internal/external partners.
• Demonstrate collaboration and influencing skills with stakeholders.
• Document activities thoroughly to support downstream teams.

Skills

MS Office

Communication

Time management

Problem solving

Change management

Ownership mindset

Education

Associate's degree or equivalent experience

Tools

Word

Excel

PowerPoint

Outlook

Job description

Ampcus Inc. in Cary, NC is seeking a Service Coordinator to manage end-to-end scheduling and deployment of field service resources in a dynamic environment.

You will prioritize, communicate with customers, and coordinate with field management and partners to resolve scheduling challenges while maintaining a strong customer focus. Requirements include an associate's degree or equivalent experience and proficiency in MS Office tools, plus strong verbal and written communication skills.