Remote French Bilingual QA Agent – Customer Support

Morley Companies; Kentucky; Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

Work from home

No weekends

Paid training

Equipment provided

Benefits available

Professional development

Job summary

Morley is seeking a remote, French bilingual Product Quality Assurance Agent to support dealership partners in French and English. You will document information, deliver resolutions, and maintain strong relationships while working from home.

Fluency in Québécois French is required; no automotive experience is needed. Regular business hours and paid training are provided, with equipment and benefits available.

Qualifications

• Must be able to pass a pre-employment background check and drug screen
• Fluent in speaking, reading and writing French with Québécois dialect understood (French fluency test)
• High school diploma or equivalent
• Proven success in a relevant/related position for one or more year
• Call center experience
• One or more years of customer service experience
• Able to work shifts within the center's hours of operation (Mon-Fri, no weekends)

Responsibilities

• Receive calls from French-speaking dealers
• Gather and document information in English
• Deliver resolutions in French using defined processes
• Meet quality and productivity targets by understanding operations and workflows
• Provide timely and accurate solutions via inbound/outbound channels while maintaining a positive attitude

Skills

Computer navigation

Customer service

Positive attitude

Interpersonal skills

Education

High school diploma

Associate degree (nice to have)

Job description

Morley is seeking a remote, French bilingual Product Quality Assurance Agent to support dealership partners in French and English. You will document information, deliver resolutions, and maintain strong relationships while working from home.

Fluency in Québécois French is required; no automotive experience is needed. Regular business hours and paid training are provided, with equipment and benefits available.