Remote Fraud Prevention Specialist

CBE Customer Solutions, Inc.; Kentucky; Hybrid; USD 17,908 - 20,664; Full time

Benefits offered by this job

Paid training

Home equipment provided

Weekly pay

Benefits after 60 days

Job summary

CBE Companies is seeking a Remote Customer Service Representative to handle inbound and outbound calls while representing clients to consumers. You must be located in Bowling Green, KY, Fort Smith, AR, or Pine Bluff, AR, and have reliable wired internet. Paid training and work-from-home equipment are provided.

Expect to protect client brands and deliver a positive customer experience from your home office. The role requires handling customer queries, documenting interactions, and working a

Qualifications

• High school diploma or equivalent required.
• Six months of customer service experience.
• One year of experience in a Windows-based computer environment.
• Background check required.

Responsibilities

• Handle inbound and outbound calls to assist customers and build relationships.
• Analyze accounts and transactions to identify potential fraud and patterns.
• Accurately document accounts in the system while interacting with customers.
• Meet productivity and call quality standards and follow client guidelines.

Skills

Customer service

Communication

Problem solving

Attention to detail

Education

High School Diploma or equivalent

Tools

Windows OS

Job description

CBE Companies is seeking a Remote Customer Service Representative to handle inbound and outbound calls while representing clients to consumers. You must be located in Bowling Green, KY, Fort Smith, AR, or Pine Bluff, AR, and have reliable wired internet. Paid training and work-from-home equipment are provided.

Expect to protect client brands and deliver a positive customer experience from your home office. The role requires handling customer queries, documenting interactions, and working a