Customer Service Representative- Fraud - Remote

CBE Customer Solutions, Inc.; Kentucky; Hybrid; USD 17,908 - 20,664; Full time

Benefits offered by this job

Paid training

Home equipment provided

Weekly pay

Benefits after 60 days

Job summary

CBE Companies is seeking a Remote Customer Service Representative to handle inbound and outbound calls while representing clients to consumers. You must be located in Bowling Green, KY, Fort Smith, AR, or Pine Bluff, AR, and have reliable wired internet. Paid training and work-from-home equipment are provided.

Expect to protect client brands and deliver a positive customer experience from your home office. The role requires handling customer queries, documenting interactions, and working a

Qualifications

• High school diploma or equivalent required.
• Six months of customer service experience.
• One year of experience in a Windows-based computer environment.
• Background check required.

Responsibilities

• Handle inbound and outbound calls to assist customers and build relationships.
• Analyze accounts and transactions to identify potential fraud and patterns.
• Accurately document accounts in the system while interacting with customers.
• Meet productivity and call quality standards and follow client guidelines.

Skills

Customer service

Communication

Problem solving

Attention to detail

Education

High School Diploma or equivalent

Tools

Windows OS

Job description

Job Description: This is a remote position but you must be located in Bowling Green, KY, Fort Smith, Arkansas, or Pine Bluff, Arkansas. You must have internet service hard wired to your home as wifi will not work. CBE Companies is looking to fill Remote Customer Service Representative positions! CBE is proud to be an InHerSight Top 20 Business Service Employer and Training Magazine Top 100! This position is a customer service role. As a Customer Service Representative you will be representing the client on the phone to the consumer. Inbound and outbound calling efforts will consist of using effective relationship building skills to partner with the customer and help problem solve to prevent fraud. You will be required to navigate multiple systems during these phone calls while functioning efficiently on the computer. Our efforts focus on protecting the client’s brand reputation and creating a positive customer experience. CBE provides Paid Training and your work from home equipment!! We also provide a pathway to success with support and strong leadership and a great team to work along side.

DUTIES AND RESPONSIBILITIES

• Reduce fraud losses while focused on customer experience and protection
• Analyze account processes and transactions to identify undetected frauds and correlated activities (for example a series of highly suspicious activity leads to ultimate fraud)
• Reviews, identifies and deters fraudulent activity
• Look for trends to proactively identify characteristics of “good” vs. “fraudulent” orders
• Receive inbound calls and make outbound calls related to potentially fraudulent activities
• Analyze available information via multiple internal and external tools to achieve the proper Fraud/Not Fraud decision.
• Excellent verbal and written communication skills
• Accurately document accounts in a timely manner on the computer while speaking to the customer at the same time.
• Able to work flexible work schedule, required weekends and holidays as needed
• Achieve the schedule adherence and compliance expectations
• Meet productivity and call quality standards as set by the business\
• Dispute resolution and customer escalation process to be followed consistently
• Adhere to all guidelines and requirements as set forth by individual clients
• Must be able to retain training concepts through a 6 week training program and apply all concepts when starting on the production floor

Definition of Success in this position:

• Achieve all key performance indicators
• Excellent at building customer relationships and creating a good customer experience thru the Fraud Prevention Process, as measured by the Quality Monitoring process
• Attention to detail
• Ability to be coached and apply coaching feedback
• Willingness to learn and help others
• Tolerance for repetitive work
• Successfully demonstrates the ability to work in a fast-paced environment
• Successful compliance related to attendance requirements and work schedule adherence.
• Positive attitude with the ability to remain calm in stressful situations
• Flexible to schedule changes

• The Company reserves the right to change or assign other duties to this position as appropriate
• Must be able to perform the essential job duties of the position.
• Reasonable accommodations will be provided to qualified individuals with disabilities.
• Must be able to remain in a stationary seated position up to 85% of the work shift.
• Must be able to occasionally move about inside the office to access office machinery, file cabinets or attend meetings.
• Must be able to operate a computer and other office productivity machinery, such as a calculator, copy machine, printer, scanner, fax machine.
• Must be able to communicate with consumers and maintain compliance with all federal, state and local laws, rules and regulations
• Must be able to communicate with consumers and maintain compliance with corporate objectives and standard operating procedures.
• Must be able to exchange accurate information with co-workers, consumers and/or clients or vendors who have work related inquiries.

High School Diploma or equivalent. Six months of Customer Service Experience One year of experience in a Windows based computer environment. Background Check required

The starting rate of pay is $13-$15 per hour depending upon the shift. There is also a weekend differential for work on Saturday and Sunday. Weekly pay. Benefits available after 60 days of employment. This position is fully remote and has internet connectivity requirements.

CBE Companies is an Equal Opportunity Employer.

CBE Companies is committed to creating an inclusive environment.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including pregnancy), sexual orientation, national origin, gender, genetic information, disability, veteran status, or other protected statuses in accordance with applicable federal, state, and local laws.

CBE Companies is an equal opportunity employer.

We celebrate inclusion and are committed to creating a welcoming environment for all employees.

Founded in 1933, CBE Companies has a long history of successful debt recovery for the nation’s largest private-sector and government contracts. With industry-leading recoveries and customer satisfaction scores exceeding 99%, CBE’s purpose and mission is to connect people to solutions.