Remote Fraud Prevention Specialist - Customer Care

CBE Companies; Kentucky; Remote; USD 18,000 - 21,000; Full time

Benefits offered by this job

Paid training

Work from home equipment provided

Career progression support

Job summary

CBE Companies is seeking a Remote Customer Service Representative based in Bowling Green, KY, Fort Smith, AR, or Pine Bluff, AR. You must have a wired internet connection at home. The role involves handling inbound/outbound calls to assess and prevent fraud while maintaining excellent customer service. Training is provided and equipment is supplied.

The position emphasizes protecting the client’s brand and delivering a positive customer experience across multiple systems.

Qualifications

• High School Diploma or equivalent.
• Six months of Customer Service Experience.
• One year of experience in a Windows based computer environment.
• Background Check required.

Responsibilities

• Reduce fraud losses while focusing on customer experience and protection.
• Analyze account activity to identify frauds and suspicious patterns.
• Review and deter fraudulent activity and protect brand reputation.
• Identify trends that separate legitimate vs. fraudulent orders.
• Handle inbound and outbound calls related to potentially fraudulent activity.
• Enter accurate notes in the system while communicating with customers.

Skills

Verbal communication

Written communication

Customer service mindset

Education

High School Diploma or equivalent

Six months of Customer Service experience

Windows-based computer environment experience

Background Check required

Job description

CBE Companies is seeking a Remote Customer Service Representative based in Bowling Green, KY, Fort Smith, AR, or Pine Bluff, AR. You must have a wired internet connection at home. The role involves handling inbound/outbound calls to assess and prevent fraud while maintaining excellent customer service. Training is provided and equipment is supplied.

The position emphasizes protecting the client’s brand and delivering a positive customer experience across multiple systems.