Call Center Agent (Remote - Arkansas)

ProVision Virtual; Little Rock, Northern (AR, KY); Hybrid; USD 17,000 - 25,000; Full time

Job summary

ProVision Virtual Solutions is seeking dedicated Customer Service Professionals to join our Call Center Services Team. This remote role offers the opportunity to support multiple clients with Technical Support, Roadside, general Customer Service, and Human IVR/Concierge services.

Responsibilities include handling billing inquiries, basic troubleshooting, dispatching crews, roadside calls, and ensuring customer satisfaction.

Qualifications

• Professional at home office space for working.
• Experience providing customer support across multiple channels is a plus.

Responsibilities

• Support customers in billing inquiries and disputes.
• Assist with basic hardware and software troubleshooting.
• Dispatch technical crews when needed.
• Answer inbound calls for roadside services and dispatch providers.
• Ensure customers are assisted promptly and professionally.
• Maintain a positive attitude and coordinate with supervisors.
• Contribute to customer satisfaction and care.
• Work during training and probationary periods for the first 60–90 days.

Skills

Customer service

Communication

Problem solving

Job description

ProVision Virtual Solutions, a Virtual Services Company based out of Little Rock, Arkansas, is seeking dedicated, reliable and professional Customer Service Professionals to fulfill a wide array of roles on our Call Center Services Team.

Do you want to work from home? Do you want to create your own schedule? Then we are the company for you! We can provide you the opportunity to support a multitude of clients, assisting their customers with Technical Support, Roadside Assistance, general Customer Service, and even Human IVR/Concierge services.

Responsibilities may include:

• Supporting customers in billing inquiries and disputes.
• Supporting customers in basic troubleshooting of their hardware and software.
• Dispatching of Technical Crews when such troubleshooting fails.
• Answering inbound calls of customers who require roadside services, ascertaining the location of those customers through various means and then dispatching Roadside Service Providers to their location.
• Ensuring no customer is "stranded" or doesn't have their situation resolved.
• Maintaining a positive and respectful attitude towards all customers at all times.
• Communicating and Coordinating with supervisors and team as needed.
• Ensuring customer satisfaction and providing professional care.
• For the First 60-90 Days: You will be required to work during a set time, this time includes the period of training and probationary call monitoring.
  

Requirements

Professional at home Office Space for working.

Minimum 15 MBps Up, 50 MBps Down Internet Speeds.

You must be a resident of the State of Arkansas.