Remote Fraud Prevention Specialist

CBE Customer Solutions, Inc.; Nashville (TN); Remote; USD 19,000 - 21,000; Full time

Benefits offered by this job

Paid training

Work-from-home equipment provided

Weekly pay

Benefits after 60 days

Job summary

CBE Companies is seeking a Remote Customer Service Representative located in Clarksville, TN. This role requires hard-wired internet access at home and involves inbound/outbound calls to detect and prevent fraud while representing the client on the phone.

You will navigate multiple systems during calls, provide excellent customer service, and meet training, productivity, and quality standards. Weekly pay, benefits after 60 days, and fully remote work with equipment provided are offered.

Qualifications

• Customer service experience and strong communication are required.
• Ability to analyze and identify fraudulent activity is expected.
• Must be able to navigate multiple systems while speaking with customers.

Responsibilities

• Reduce fraud losses while focused on customer experience and protection
• Analyze account processes and transactions to identify undetected frauds and correlated activities
• Reviews, identifies and deters fraudulent activity
• Look for trends to proactively identify characteristics of “good” vs. “fraudulent” orders
• Receive inbound calls and make outbound calls related to potentially fraudulent activities
• Analyze available information via multiple internal and external tools to achieve the proper Fraud/Not Fraud decision
• Excellent verbal and written communication skills
• Accurately document accounts in a timely manner on the computer while speaking to the customer at the same time
• Able to work flexible work schedule, required weekends and holidays as needed
• Achieve the schedule adherence and compliance expectations
• Meet productivity and call quality standards as set by the business
• Dispute resolution and customer escalation process to be followed consistently
• Adhere to all guidelines and requirements as set forth by individual clients
• Must be able to retain training concepts through a 6 week training program and apply all concepts when starting on the production floor
• Definition of Success in this position: Achieve all key performance indicators
• Excellent at building customer relationships and creating a good customer experience thru the Fraud Prevention Process, as measured by the Quality Monitoring process
• Attention to detail
• Ability to be coached and apply coaching feedback
• Willingness to learn and help others
• Tolerance for repetitive work
• Successfully demonstrates the ability to work in a fast-paced environment
• Successful compliance related to attendance requirements and work schedule adherence
• Positive attitude with the ability to remain calm in stressful situations
• Flexible to schedule changes

Skills

Customer service

Communication skills

Problem solving

Fraud awareness

Education

High School Diploma or equivalent

Six months of Customer Service Experience

One year of Windows based computer environment

Background Check required

Job description

CBE Companies is seeking a Remote Customer Service Representative located in Clarksville, TN. This role requires hard-wired internet access at home and involves inbound/outbound calls to detect and prevent fraud while representing the client on the phone.

You will navigate multiple systems during calls, provide excellent customer service, and meet training, productivity, and quality standards. Weekly pay, benefits after 60 days, and fully remote work with equipment provided are offered.