Remote Fraud Claims Analyst - Credit Card Disputes

State Employees' Credit Union; Raleigh (NC); Hybrid; USD 42.000 - 62.000; Vollzeit

Zusammenfassung

State Employees' Credit Union (SECU) seeks a Fraud Dispute Specialist to support members by processing fraud disputes and chargebacks. You will leverage knowledge of Visa/Mastercard rules and applicable regulations to recover funds and minimize risk for the credit union.

You will investigate routine fraud claims, review documentation, and process credits or reversals while maintaining audit-ready records. Remote/hybrid work options may be available after training and at management’s discretion.

Qualifikationen

• Strong analytical and problem-solving abilities.
• Effective written and verbal communication.
• Ability to work independently and in a team.

Aufgaben

• Investigate, process, and resolve fraud disputes within regulatory timelines.
• Review card transactions and account records to determine liability.
• Process credits and reversals based on outcomes.
• Maintain audit-ready case documentation through the lifecycle.
• Support calls from members and staff on fraud claims.
• Identify representment opportunities during pre-arb reviews.
• Analyze merchant documentation for rule compliance and outcomes.
• Ensure compliance with Visa/Mastercard and state/federal regulations.
• Assist with GL reconciliation to mitigate loss exposure.
• Identify fraud trends and communicate risks to leadership.

Kenntnisse

Analytical skills

Written communication

Problem solving

Time management

Teamwork

Ausbildung

High School Diploma or GED

Bachelor’s/ Associate degree or related experience

Jobbeschreibung

State Employees' Credit Union (SECU) seeks a Fraud Dispute Specialist to support members by processing fraud disputes and chargebacks. You will leverage knowledge of Visa/Mastercard rules and applicable regulations to recover funds and minimize risk for the credit union.

You will investigate routine fraud claims, review documentation, and process credits or reversals while maintaining audit-ready records. Remote/hybrid work options may be available after training and at management’s discretion.