Hybrid Fraud Prevention Tech – Card Security & Claims

ncsecu.org; Raleigh (NC); Ibrido; USD 25.000 - 33.000; Tempo pieno

Descrizione del lavoro

State Employees' Credit Union is seeking a Fraud Prevention Tech to work in a call center environment, applying risk products to identify and mitigate suspicious activity on debit and credit cards.

You will handle high volumes of calls, assess fraud cases and communicate trends to supervisors, while helping members with questions about fraudulent activity and card-related concerns. The role is hybrid after training, with onsite start and nights schedule.

Competenze

• Experience in customer service environments.
• Strong organizational skills are required.
• High attention to detail and accuracy are essential.
• Effective problem-solving abilities in dynamic situations.

Mansioni

• 40% Making and receiving high volumes of calls concerning potentially fraudulent activity and initiating fraud claims when necessary.
• 40% Fraud Case Assessment & Determination - evaluate cases prompted for review in fraud monitoring applications.
• 10% Communicating emerging fraud trends with supervisors and other applicable staff.
• 10% Assist members and internal departments with questions about fraudulent activity or card-related questions.

Conoscenze

Customer service

Organizational skills

Attention to detail

Problem-solving

Descrizione del lavoro

State Employees' Credit Union is seeking a Fraud Prevention Tech to work in a call center environment, applying risk products to identify and mitigate suspicious activity on debit and credit cards.

You will handle high volumes of calls, assess fraud cases and communicate trends to supervisors, while helping members with questions about fraudulent activity and card-related concerns. The role is hybrid after training, with onsite start and nights schedule.