Card Fraud Prevention Specialist - Hybrid Work

State Employees' Credit Union; United States; Hybrid; USD 42,000 - 66,000; Full time

Job summary

State Employees' Credit Union is seeking a Fraud Prevention Tech to work in a call center environment, assisting members with questions about fraudulent activity and other card-related concerns. The role emphasizes high-volume inbound/outbound calls and timely fraud resolution.

The position is hybrid, with initial onsite training and day-shift hours, and potential remote work eligibility after the first 90 days based on performance and supervision.

Qualifications

• Strong customer service skills.
• Excellent organizational skills.
• Strong attention to detail.
• Effective problem-solving skills.

Responsibilities

• Make and receive high volumes of calls about potentially fraudulent activity and initiate fraud claims when necessary.
• Evaluate fraud cases prompted for review in monitoring systems.
• Share emerging fraud trends with supervisors and staff.
• Assist members and internal departments with questions about fraudulent activity or card-related concerns.

Skills

Customer service

Organization

Attention to detail

Problem solving

Job description

State Employees' Credit Union is seeking a Fraud Prevention Tech to work in a call center environment, assisting members with questions about fraudulent activity and other card-related concerns. The role emphasizes high-volume inbound/outbound calls and timely fraud resolution.

The position is hybrid, with initial onsite training and day-shift hours, and potential remote work eligibility after the first 90 days based on performance and supervision.