Hybrid Debit Card Disputes Specialist

SECU; Raleigh (NC); Híbrido; USD 42.000 - 60.000; Jornada completa

Descripción de la vacante

SECU seeks a Debit Card Dispute Analyst to support members by processing non-fraud disputes across multiple applications. The role emphasizes accuracy, critical thinking, and timely responses in a hybrid work environment.

You will review claims, retrieve documentation, analyze cases involving various products, and resolve liability after a diligent investigation while adhering to Visa/Mastercard and U.S. regulations.

Formación

• High school diploma or equivalent required; bachelor’s degree preferred.
• 2 years of experience in debit card operations, disputes, fraud, or financial services operations required.

Responsabilidades

• Validate accuracy of claim classification and retrieve documentation as needed.
• Resolve routine and moderately complex disputes; process reversals of provisional credit and mitigate losses.
• Analyze incidents requiring multiple product knowledge or account types.
• Resolve cardholder liability based on investigation results.
• Manage the dispute process in compliance with Visa/Mastercard, and federal/state regulations.
• Review and respond to cardholder inquiries regarding claim status.

Conocimientos

Debit card operations experience

Educación

High school diploma or equivalent

Bachelor's degree

Descripción del empleo

SECU seeks a Debit Card Dispute Analyst to support members by processing non-fraud disputes across multiple applications. The role emphasizes accuracy, critical thinking, and timely responses in a hybrid work environment.

You will review claims, retrieve documentation, analyze cases involving various products, and resolve liability after a diligent investigation while adhering to Visa/Mastercard and U.S. regulations.