Denver-Remote Risk Operations Specialist

Melio Payments Inc.; Denver (CO); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Competitive base salary

Medical, dental, vision coverage

401K matching

Stock options

Wellness program

Paid time off

Remote work in CO

Job summary

Melio Payments Inc. is seeking a Risk Operations Specialist to join the team in a remote role with Denver, CO eligibility.

You will handle frontline fraud decisioning, manage escalations, and complete Zendesk-driven communications for users and partners while collaborating across squads to drive process improvements. The ideal candidate has 1+ year(s) in risk, customer experience, or payments operations, plus ZenDesk experience, strong communication, and a proven ability to work on a global

Qualifications

• 1+ years of experience within risk, customer experience or payment operations.
• 1+ years experience working with ZenDesk
• Available to work between 10AM through 7PM MST, Monday through Friday
• Experience maintaining personal and group KPIs related to capacity and quality
• Excellent interpersonal, collaboration and communication skills
• Demonstrated ability to proactively problem solve and be a top-notch team player
• Experience working on a global team

Responsibilities

• Handle frontline fraud decisioning to support ongoing business needs
• Manage escalations related to Risk decisioning through cross-functional collaboration
• Complete Zendesk tickets and written communications related to end users, internal escalations, partnerships or live payments according to relevant prioritization
• Communicate with customers via phone around account recovery efforts
• Contribute to projects, collaborate with team members on squad tasks, and proactively drive new initiatives

Skills

Zendesk experience

Risk management

Customer experience

Communication skills

Team collaboration

Problem solving

Global team experience

Job description

Melio Payments Inc. is seeking a Risk Operations Specialist to join the team in a remote role with Denver, CO eligibility.

You will handle frontline fraud decisioning, manage escalations, and complete Zendesk-driven communications for users and partners while collaborating across squads to drive process improvements. The ideal candidate has 1+ year(s) in risk, customer experience, or payments operations, plus ZenDesk experience, strong communication, and a proven ability to work on a global