Fraud Investigative Analyst

Fremont Bank; Livermore (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Fremont Bank in Livermore, California, is seeking a Fraud Investigative Analyst responsible for evaluating fraud cases according to established procedures. The Analyst will conduct thorough investigations of alerts and develop rules for early fraud detection.

The ideal candidate has a background in risk management and fraud, with a strong knowledge of compliance procedures. This role requires excellent client communication skills and proficiency in standard office software.

Qualifications

• 3 years of risk management/fraud experience in financial industry.
• 4-year degree and 2 years of related banking experience.

Responsibilities

• Identify risks and prevent losses related to fraud.
• Contact clients to validate transaction activity.
• Conduct investigative analysis of collected information.
• Draft assessment summaries to support decisions.
• Review high-risk transactions for fraudulent activity.

Skills

Research methodology of fraud

Fraud detection and prevention strategies

Client communication

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Organizational skills

Education

4-year degree or equivalent experience

Tools

Verafin

Fiserv banking software

Job description

Fraud Investigative Analyst is responsible for evaluating the circumstances of suspected or confirmed fraud cases and handling them according to established procedures. Analyst conducts meticulous investigation of assigned alerts for transactions and develops rules to assist with early fraud detection and prevention.

Responsibilities

• Identify risks and prevent losses related to fraud activities/high-risk behaviors and suggest prevention solutions
• Contact clients via phone and/or email to validate transaction activity
• Conduct investigative/intelligence analysis of collected information derived from varying sources such as internal bank records/KYC documentation, banker contact, external search engines and open-source websites
• Draft assessment summaries and other written investigative/intelligence products to support decisions and recommendations
• At times, escalate cases for further investigation and potential recovery to Security
• Review high-risk transactions for potentially fraudulent activity
• Manage Reg E Dispute
• Intake and maintain accurate records in Centrix Dispute Tracking System
• Execute chargeback process and ensure adherence to charge rights
• Apply Reg E rules and issue Provisional Credit when appropriate
• Prepare and send communication letters to clients regarding disputes
• Submit transaction block rules and merchant block rules to prevent fraudulent activity
• Analyze fraud patterns using Patterns
• Complete other duties as assigned

Required Skills

• Working knowledge of research methodology of fraud and financial crime activities
• Knowledge of fraud detection, prevention, authentication strategies and techniques
• Ability to handle a variety of tasks simultaneously
• Ability to effectively communicate with clients and/or bank associates to resolve risk and fraud issues
• Knowledge of state and federal bank compliance procedures and card brand operating guidelines as they relate to fraud investigation and analyses
• Proficient with Microsoft Word, Excel, PowerPoint, Outlook and Internet Explorer
• Strong organizational and communication skills
• Willingness to be flexible

Preferred Skills

• Knowledge of Verafin, Fiserv banking software, MasterCard connect and DTS
• Knowledge of the Check clearing and adjustment rules
• Knowledge of NACHA Rules and Regulations
• Knowledge of Wire related regulations and guidelines
• Knowledge of MasterCard rules and regulations
• Knowledge of Regulation E processes

Qualifications & Education Requirements

• 3 years of risk management/fraud experience in financial industry or
• 4-year degree and 2 years of related banking experience