Remote Forecasting & Planning Leader (Contact Center)
CVS Health
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Benefits offered by this job
Job summary
CVS Health is seeking a senior forecasting leader for remote, USA-wide operations in Advanced Planning. You will oversee capacity planning, staffing models, and KPI forecasts across call center and back-office functions, partnering with Operations and Finance to deliver reliable projections.
The role requires deep analytics, cross-functional collaboration, and a track record of driving staffing optimization in large-scale environments.
Qualifications
- 7–10 years of forecasting in a large contact center, PBM, or Specialty Pharmacy.
Responsibilities
- Oversee weekly/monthly capacity plans and staffing to meet requirements.
Skills
Education
Tools
Job description
CVS Health is seeking a senior forecasting leader for remote, USA-wide operations in Advanced Planning. You will oversee capacity planning, staffing models, and KPI forecasts across call center and back-office functions, partnering with Operations and Finance to deliver reliable projections.
The role requires deep analytics, cross-functional collaboration, and a track record of driving staffing optimization in large-scale environments.
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