Remote FMLA Customer Support Specialist

Healthmark Group; United States; Remote; USD 21,000 - 23,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Employee assistance program

Health insurance

Life insurance

Paid time off

Paid training

Vision insurance

Work from home

Job summary

HealthMark is seeking a Customer Service Specialist - FMLA for a fully remote position in the United States. The role focuses on assisting clients with disability and FMLA paperwork, delivering accurate information, and maintaining thorough case notes.

Ideal candidates have strong communication skills, at least 1 year in a call center, and the ability to multitask while meeting daily goals. The position offers hourly compensation and benefits typical for a remote healthcare information company.

Qualifications

• Excellent communication skills, both written and verbal.
• 1+ year of call center experience.
• Ability to multi-task and manage time effectively.
• Willingness to learn and adapt to processes.
• Typing speed of 50 WPM.
• Proficient with Microsoft Office software.

Responsibilities

• Assist clients, patients, and requestors with the status of disability and FMLA paperwork.
• Provide accurate and concise information to customers via phone and email.
• Maintain detailed notes in the system for each interaction.
• Respond promptly to a high volume of inquiries.
• Ensure customer satisfaction by delivering timely support.
• Follow procedures, policies and HIPAA requirements as applicable.

Skills

Communication skills

Call center experience

Time management

Multitasking

Typing speed 50 WPM

MS Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

HealthMark is seeking a Customer Service Specialist - FMLA for a fully remote position in the United States. The role focuses on assisting clients with disability and FMLA paperwork, delivering accurate information, and maintaining thorough case notes.

Ideal candidates have strong communication skills, at least 1 year in a call center, and the ability to multitask while meeting daily goals. The position offers hourly compensation and benefits typical for a remote healthcare information company.