Remote Fleet Support Call Coordinator

Cox Enterprises; Town of Vermont (WI); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Healthcare

401(k) match

Professional development

Parental leave

Fertility coverage

Pet insurance

Employee discounts

Job summary

Cox Fleet is seeking a detail-oriented New Call/Follow Up Specialist to support fleet operations and ensure timely maintenance and repairs for vehicles. You will handle inbound calls, gather customer requirements, and record accurate data, including billing and location details.

The role emphasizes multitasking, problem-solving, and strong customer service as you coordinate with dispatchers and service providers in a remote, 24/7 environment.

Qualifications

• High school diploma or GED required or equivalent.
• Experience in customer service or related field preferred.
• Ability to multitask and solve problems efficiently.

Responsibilities

• Handle inbound calls promptly and professionally.
• Gather and verify customer requirements during initial contact.
• Enter data accurately, including unit location and billing details.
• Communicate estimates and billing information to service providers.
• Coordinate updates on open events and follow customer instructions.
• Collaborate with roadside dispatchers to resolve issues.
• Manage time effectively to meet deadlines.

Skills

Multitasking

Problem-solving

Customer service

Education

High school diploma or GED

Related degree preferred

Job description

Cox Fleet is seeking a detail-oriented New Call/Follow Up Specialist to support fleet operations and ensure timely maintenance and repairs for vehicles. You will handle inbound calls, gather customer requirements, and record accurate data, including billing and location details.

The role emphasizes multitasking, problem-solving, and strong customer service as you coordinate with dispatchers and service providers in a remote, 24/7 environment.