Director, Customer Success & Growth Strategy

Penske Truck Leasing Co., L.P.; Reading (Berks County); On-site; USD 150,000 - 210,000; Full time

Job summary

Penske Truck Leasing/Transportation Solutions in Reading, PA is looking for a Director of Customer Success to lead onboarding, adoption, value realization, and renewals for Digital Fleet customers. The role reports to the Chief Customer Officer and blends strategic leadership with hands-on execution across the post-sales lifecycle.

You will build scalable CS programs, manage a growing enterprise portfolio, and collaborate with Sales, Product, Marketing, Operations, and Finance to drive NRR and

Qualifications

• 10+ years in Customer Success or post-sales leadership in enterprise SaaS.
• Bachelor's degree required; MBA preferred.
• HubSpot CRM Certification required at time of hire or within 90 days of hire.

Responsibilities

• Develop and execute the Customer Success strategy aligned with company growth objectives.
• Build and scale customer success programs, processes, and customer lifecycle frameworks.
• Own the full post-sales lifecycle: onboarding, adoption, value realization, renewal, upsell, and cross-sell.
• Drive and be accountable for Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and Expansion Revenue targets.
• Directly manage a portfolio of key enterprise accounts in the near-term, transitioning coverage as the team scales.
• Partner with Sales, Product, Marketing, Operations, Finance, and Support to align on renewal forecasting and product insights.

Skills

Customer Success

Account Management

Revenue Operations

Leadership

Education

Bachelor's degree in business, Marketing, Communications, or related field

MBA or equivalent

Tools

HubSpot CRM Certification

Job description

Penske Truck Leasing/Transportation Solutions in Reading, PA is looking for a Director of Customer Success to lead onboarding, adoption, value realization, and renewals for Digital Fleet customers. The role reports to the Chief Customer Officer and blends strategic leadership with hands-on execution across the post-sales lifecycle.

You will build scalable CS programs, manage a growing enterprise portfolio, and collaborate with Sales, Product, Marketing, Operations, and Finance to drive NRR and