Fleet Customer Success Manager

Slate Automotive LLC; United States; Remote; USD 90,000 - 159,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Vacation

401k

Job summary

Slate is building a Fleet Customer Success function from the ground up. You will own the customer experience from the first vehicle demo through delivery and ongoing account health across commercial, government, and small business fleets.

The ideal candidate has 8+ years in B2B customer success or fleet operations and experience designing onboarding programs. EV knowledge and strong communication are highly valued as the team grows.

Qualifications

• 8+ years in B2B customer success, enterprise account management, or fleet / commercial vehicle operations.
• 2+ years of previous manager experience in a Customer Success capacity.
• Track record of building a CS function, onboarding program, or customer success practice that did not exist before you arrived.
• Experience managing complex business relationships with fleet managers, operations directors, and vehicle operators across multi‑stakeholder accounts.
• Familiarity with fleet operations concepts — vehicle lifecycle, TCO analysis, fleet management platforms (Samsara, Geotab, or similar).
• EV knowledge or enthusiasm for commercial EV transition; ability to explain charging infrastructure and range in plain language.
• Clear communicator in writing and in person.
• Organized and systematic; able to scale processes for a growing portfolio.
• Proficiency with Microsoft Office.

Responsibilities

• Design the fleet onboarding framework, pilot success playbook, and account health model for fleet CS across verticals.
• Define the working model with Retail CS — shared infrastructure and escalation pathways.
• Support loaner vehicle pilot programs with Sales by establishing demo success plans, KPIs, and issue-resolution pathways.
• Own the first 90 days post-purchase for every fleet account — coordinating charging infrastructure, upfitting, system integration, and driver orientation.
• Run 30/60/90-day post-delivery check-ins and document learnings and actions.
• Be the single point of contact for new fleet accounts during activation.
• Own end-to-end issue escalation with internal coordination and clear timelines.
• Maintain proactive check-ins with every active fleet account alongside Sales.
• Identify expansion signals and route them to Sales with context.
• Represent the voice of the fleet customer to product, operations, and sales.

Skills

B2B customer success

Fleet/enterprise operations

People management

CS function design

Fleet management platforms

EV knowledge

Communication

Microsoft Office

Education

Bachelor's degree

Tools

Samsara

Geotab

Job description

ABOUT SLATE

At Slate, we’re building safe, reliable vehicles that people can afford, personalize and love—and doing it here in the USA as part of our commitment to reindustrialization. The spirit of DIY and customization runs throughout every element of a Slate, because people should have control over how their trucks look, feel, and represent them.

WHO WE ARE LOOKING FOR

Slate is looking for a Fleet Customer Success Manager to build and lead Slate’s fleet CS function from the ground up. Reporting to the Head of Fleet Sales, this role owns the customer experience from first vehicle demo through delivery and ongoing account health across Slate’s commercial, government, and small business fleet customers. The ideal candidate combines deep B2B customer success or fleet operations experience with the builder instinct to design the processes, playbooks, and partnerships that don’t yet exist — and the relationship skills to make fleet managers trust Slate before, during, and after their first purchase.

WHAT YOU GET TO DO

• Design the fleet onboarding framework, pilot success playbook, and account health model that will govern fleet CS operations across multiple verticals.
• Define the working model with Retail CS — shared infrastructure, escalation pathways, and the boundary between fleet-specific and generalist support.
• Support loaner vehicle pilot programs jointly with Sales by establishing demo success plans, which establish KPIs, track pilot engagement/performance and define issue resolution pathways in real time.
• Own the first 90 days post-purchase for every fleet account — charging infrastructure coordination, vehicle upfitting, fleet management system integration, driver orientation support, and delivery logistics.
• Run structured 30-day, 60-day, and 90-day post-delivery check-ins — document what is working, what is not, and what you are doing about it.
• Be the single point of contact for new fleet accounts during activation — a named person who picks up, not a ticket queue.
• Own issue escalation end-to-end: triage, internal coordination across product and operations, and honest customer communication with clear timelines.
• Maintain a proactive check-in cadence with every active fleet account jointly with Sales —regular health reviews and renewal conversations that happen on your schedule.
• Identify expansion signals — accounts growing their fleet, new use cases, locations adding vehicles — and route them to Sales with context.
• Represent the voice of the fleet customer internally — bring field patterns, friction points, and product feedback into product, operations, and sales conversations.

WHAT YOU BRING TO THE TEAM

• Bachelor’s degree in Business Administration, Supply Chain Management, Operations, Finance, Data Analytics or equivalent is preferred. While a degree is preferred, we value hands‑on experience and a proven track record of success as a suitable substitute and encourage candidates to apply who can demonstrate relevant and commensurate professional experience.
• 8+ years in B2B customer success, enterprise account management, or fleet / commercial vehicle operations, including experience owning retention and expansion outcomes — not just satisfaction scores.
• 2+ years of previous manager experience in a Customer Success capacity.
• Track record of building a CS function, onboarding program, or customer success practice that did not exist before you arrived.
• Experience managing complex business relationships with fleet managers, operations directors, and vehicle operators across multi‑stakeholder accounts.
• Familiarity with fleet operations concepts — vehicle lifecycle, TCO analysis, fleet management platforms (Samsara, Geotab, or similar) — is strongly preferred; automotive, commercial equipment, or logistics backgrounds transfer well.
• EV knowledge or genuine enthusiasm for the commercial EV transition; you can walk a skeptical fleet manager through charging infrastructure, range planning, and total cost of ownership in plain language.
• Clear communicator in writing and in person — your check‑in emails are useful, your escalation summaries are crisp, and your internal updates are things people actually read.
• Organized and systematic; you manage a growing portfolio of accounts without letting anything fall through and build processes simple enough for a future team to run.
• Comfortable in a fast‑paced, growth‑stage environment where tools and processes are still being built rather than maintained.
• Proficiency using Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint).

PHYSICAL REQUIREMENTS

• Must have the ability to travel (up to 25%) to fleet customer sites, vehicle delivery events, and Slate company meetings. There will be higher travel frequency during the December 2026 loaner launch and early 2027 delivery period.
• Must have the ability to lift up to 35 pounds.
• Must have the ability to stand, walk, and perform repetitive tasks for extended periods.

SALARY RANGE

Annual Base Pay Range: $89,517 to $158,813 USD

ADDITIONAL COMPENSATION AND BENEFITS

• Slate offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k.
• The successful candidate may also be eligible to participate in the equity program and/or a discretionary annual incentive program, subject to the rules governing such programs.

WORK AUTHORIZATION REQUIREMENT

Applicants must be authorized to work in the United States on a permanent basis. We are unable to offer visa sponsorship at this time.

WHY JOIN TEAM SLATE?

At Slate, we’re fueled by grit, determination, and attention to detail. The start‑up spirit of ingenuity and resourcefulness move our business forward. Team Slate fosters a culture of excellence, innovation, and mutual respect, and is motivated by shared principles.

Safety First Delight Customers One Team Relentless Improvement Fast, Frugal, and Scrappy Respectful Collaboration Positive Legacy

We WANT TO WORK WITH PEOPLE THAT REFLECT THE COMMUNITIES IN WHICH WE OPERATE.

Slate is proud to be an Equal Employment Opportunity and affirmative Action employer.

We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason.

Slate is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application procedures.

If you need assistance or an accommodation due to a disability, you may contact us at [e-mail].

ABOUT US

At Slate, we’ve got one job: building a vehicle you’ll fall in love with, right here in the USA. We believe that car buyers—not car companies—should call the shots. We like looking at a road, not a screen. We don’t like paying for stuff we don’t need. We like picking out the stuff we do need. We think dings are badges, not blemishes. But we know not everyone likes what we like. So, we built you a Slate: you make it yours.