Director, Customer Success & Growth (Enterprise SaaS)

Penske

Reading (Berks County)

On-site

USD 170,000 - 230,000

Full time

14 days+

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Job summary

Penske is seeking a Director of Customer Success to lead Digital Fleet's post-sales lifecycle, onboarding, adoption, and value realization for enterprise SaaS customers. Reporting to the VP, Customer Experience, this role drives Net Revenue Retention, renewal, expansion, and long-term customer health while balancing hands-on execution with scalable process building.

The ideal candidate has 10+ years in CS or post-sales leadership within enterprise SaaS and a track record of building teams and

Qualifications

Bachelor’s degree or higher in business, marketing or related field.
Master's degree, MBA, or equivalent business discipline preferred.
HubSpot CRM Certification required at time of hire or within 90 days of hire.
10+ years in Customer Success, Account Management, or post-sales leadership in enterprise SaaS.

Responsibilities

Lead Customer Success, Onboarding, and Support teams to drive NRR and GRR.
Own post-sales lifecycle including onboarding, adoption, renewal, expansion.
Build scalable CS playbooks, processes, and customer health metrics.
Partner with Sales, Product, Marketing, and Finance to align on customer outcomes.
Manage and develop a high-performing CS team with clear career paths.