Fleet CS Architect — Build & Grow Enterprise Accounts

Slate Automotive LLC; United States; Remote; USD 90,000 - 159,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Vacation

401k

Job summary

Slate is building a Fleet Customer Success function from the ground up. You will own the customer experience from the first vehicle demo through delivery and ongoing account health across commercial, government, and small business fleets.

The ideal candidate has 8+ years in B2B customer success or fleet operations and experience designing onboarding programs. EV knowledge and strong communication are highly valued as the team grows.

Qualifications

• 8+ years in B2B customer success, enterprise account management, or fleet / commercial vehicle operations.
• 2+ years of previous manager experience in a Customer Success capacity.
• Track record of building a CS function, onboarding program, or customer success practice that did not exist before you arrived.
• Experience managing complex business relationships with fleet managers, operations directors, and vehicle operators across multi‑stakeholder accounts.
• Familiarity with fleet operations concepts — vehicle lifecycle, TCO analysis, fleet management platforms (Samsara, Geotab, or similar).
• EV knowledge or enthusiasm for commercial EV transition; ability to explain charging infrastructure and range in plain language.
• Clear communicator in writing and in person.
• Organized and systematic; able to scale processes for a growing portfolio.
• Proficiency with Microsoft Office.

Responsibilities

• Design the fleet onboarding framework, pilot success playbook, and account health model for fleet CS across verticals.
• Define the working model with Retail CS — shared infrastructure and escalation pathways.
• Support loaner vehicle pilot programs with Sales by establishing demo success plans, KPIs, and issue-resolution pathways.
• Own the first 90 days post-purchase for every fleet account — coordinating charging infrastructure, upfitting, system integration, and driver orientation.
• Run 30/60/90-day post-delivery check-ins and document learnings and actions.
• Be the single point of contact for new fleet accounts during activation.
• Own end-to-end issue escalation with internal coordination and clear timelines.
• Maintain proactive check-ins with every active fleet account alongside Sales.
• Identify expansion signals and route them to Sales with context.
• Represent the voice of the fleet customer to product, operations, and sales.

Skills

B2B customer success

Fleet/enterprise operations

People management

CS function design

Fleet management platforms

EV knowledge

Communication

Microsoft Office

Education

Bachelor's degree

Tools

Samsara

Geotab

Job description

Slate is building a Fleet Customer Success function from the ground up. You will own the customer experience from the first vehicle demo through delivery and ongoing account health across commercial, government, and small business fleets.

The ideal candidate has 8+ years in B2B customer success or fleet operations and experience designing onboarding programs. EV knowledge and strong communication are highly valued as the team grows.