Remote-First Technical Support Engineer I (Patch & OS)

Action1 Corporation; North Carolina; Hybrid; USD 48,000 - 68,000; Full time

Benefits offered by this job

Remote-friendly culture

Flexible hours

Career growth

Supportive team

Stable income

Job summary

Action1 Corporation is hiring a Technical Support Engineer Tier I to deliver exceptional support for Action1 clients. You will troubleshoot patch-related issues, work with engineering and product teams, and help improve our knowledge base.

Applicants should have strong Windows, Mac, Linux experience and excellent problem-solving skills, with a remote-first culture and flexible working hours.

Qualifications

• Strong expertise in Windows operating systems.
• Identify and troubleshoot failed patch installations.
• Familiar with PowerShell scripting.
• Proficiency in Mac OS and/or Linux.
• Knowledge of software deployment using install switches.
• Experience reading and editing Windows registry.
• Experience in technical support or customer service.
• Excellent problem-solving and communication skills.
• Experience troubleshooting software across environments.

Responsibilities

• Provide timely, efficient technical support with prompt responses to customer inquiries.
• Troubleshoot and resolve customer issues via phone and other communication channels.
• Follow up with customers post-troubleshooting to ensure full product functionality.
• Collaborate with the engineering team to address complex technical challenges.
• Work closely with the product team, incorporating customer feedback into product improvements.
• Build and maintain an internal knowledge base with useful guides and solutions.
• Continuously refine and enhance the customer support process for better efficiency.
• Reproduce customer-reported issues and elevate confirmed problems to the appropriate teams.
• Participate in customer meetings when needed to troubleshoot and resolve issues directly.

Skills

Windows OS

PowerShell

Mac OS/Linux

Patch troubleshooting

Software deployment

Windows Registry

Customer service

Problem solving

Communication

Job description

Action1 Corporation is hiring a Technical Support Engineer Tier I to deliver exceptional support for Action1 clients. You will troubleshoot patch-related issues, work with engineering and product teams, and help improve our knowledge base.

Applicants should have strong Windows, Mac, Linux experience and excellent problem-solving skills, with a remote-first culture and flexible working hours.