Remote-First Tech Support Engineer (Tier I)

Action1; United States; On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Remote-first culture

Flexible working hours

Career growth opportunities

Supportive team

Work-life balance

Job summary

Action1, a autonomous endpoint management platform trusted by thousands, seeks a Technical Support Associate to deliver timely customer support, troubleshoot issues, and ensure full product functionality. You will build knowledge base content and help optimize support processes.

Ideal candidates have 1–3 years in tech support, Windows/macOS/Linux familiarity, PowerShell basics, and strong communication. This remote-first role offers flexible hours and growth opportunities in a fast-growing

Qualifications

• 1–3 years of experience in technical support, help desk or IT support roles.
• Foundational understanding of Microsoft Windows operating systems.
• Interest in troubleshooting software and resolving patching issues.
• Basic exposure to PowerShell (e.g., reading or running simple scripts).
• Familiarity with macOS and/or Linux environments.
• Understanding of basic software installation processes (installers, setup steps, configurations).
• Experience in customer service, helpdesk, or IT support roles.
• Strong communication and problem-solving skills.
• Motivation to learn and grow within a technical support role.
• Introductory knowledge of Active Directory or Group Policy.

Responsibilities

• Provide timely, efficient technical support with prompt responses to customer inquiries.
• Troubleshoot and resolve customer issues via phone and other communication channels.
• Follow up with customers post-troubleshooting to ensure full product functionality.
• Build and maintain an internal knowledge base with useful guides and solutions.
• Continuously refine and enhance the customer support process for better efficiency.
• Reproduce customer-reported issues and escalate confirmed problems to the appropriate teams.
• Participate in customer meetings when needed to troubleshoot and resolve issues directly.

Skills

Strong communication

Problem-solving

Motivation to learn

Windows OS basics

PowerShell basics

macOS/Linux familiarity

Active Directory basics

Customer service experience

Troubleshooting software

Software installation basics

Job description

Action1, a autonomous endpoint management platform trusted by thousands, seeks a Technical Support Associate to deliver timely customer support, troubleshoot issues, and ensure full product functionality. You will build knowledge base content and help optimize support processes.

Ideal candidates have 1–3 years in tech support, Windows/macOS/Linux familiarity, PowerShell basics, and strong communication. This remote-first role offers flexible hours and growth opportunities in a fast-growing