Remote-First Onboarding Specialist for Payments & Ecommerce

Bolt Inc; New York (NY); On-site; USD 92,655 - 113,246; Full time

Benefits offered by this job

Comprehensive health coverage

Minimum of 20 days guaranteed PTO

Paid parental leave

Retirement plans

Job summary

Bolt is seeking an Onboarding Specialist to manage the onboarding process for new customers efficiently. Candidates should have over 5 years of experience in the ecommerce, payments, or Fintech sector. Responsibilities include ensuring seamless onboarding, resolving technical issues, and collaborating with internal teams. The position offers a hybrid work environment, competitive pay, comprehensive health coverage, and a minimum of 20 days PTO upon successful conversion to full-time employment.

Qualifications

• 5+ years of experience at an ecommerce, payments, or Fintech company.
• Strong understanding of working with Payment Facilitators (PayFacs) and Payment Service Providers (PSP’s).
• Understanding of KYC/KYB requirements to onboard customers.

Responsibilities

• Support sales and implementation teams to onboard new customers.
• Ensure the onboarding process is seamless and resolve technical issues.
• Communicate and align with internal and external stakeholders.

Skills

Understanding of payments space

Strong communication skills

Problem-solving abilities

Job description

Bolt is seeking an Onboarding Specialist to manage the onboarding process for new customers efficiently. Candidates should have over 5 years of experience in the ecommerce, payments, or Fintech sector. Responsibilities include ensuring seamless onboarding, resolving technical issues, and collaborating with internal teams. The position offers a hybrid work environment, competitive pay, comprehensive health coverage, and a minimum of 20 days PTO upon successful conversion to full-time employment.