Onboarding Experience Lead (Remote-First)

Bolt

New York (NY)

Remote

USD 88,000 - 118,000

Full time

14 days+

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Benefits offered by this job

Health coverage

Remote-first

PTO & holidays

Parental leave

Competitive pay

Retirement plans

Team events

Job summary

Bolt is seeking an Onboarding Specialist to drive fast, efficient onboarding for new customers. This contract-to-hire role offers conversion to full-time after 3–6 months and monthly pay based on a yearly salary of $102,951 USD.

You will partner with implementations, integrations, and sales to onboard customers, resolve technical issues, configure payment terminals, and optimize the onboarding process. Remote-first environment with strong growth opportunities.

Qualifications

5+ years of experience at an ecommerce, payments, or Fintech company is required.
Strong understanding of the payments space and/or experience working with Payment Facilitators(PayFacs) and Payment Service Providers (PSP's)

Responsibilities

Support sales and implementation teams to onboard new customers onto the Bolt platform
Ensure the onboarding process is seamless and any technical issues are resolved quickly
Partner closely with the engineering team to optimize and consistently improve the process
Handle all configurations on payment terminals
Get deeply familiar with the Bolt platform and different onboarding requirements for PSPs
Identify and tackle blockers to getting customers live quickly
Communicate and align with internal and external stakeholders
Automate as much as possible
Deliver speed and quality for all on-boarding projects