Onboarding Experience Lead (Remote-First)

Bolt; New York (NY); On-site; USD 88,000 - 118,000; Full time

Benefits offered by this job

Health coverage

Remote-first

PTO & holidays

Parental leave

Competitive pay

Retirement plans

Team events

Job summary

Bolt is seeking an Onboarding Specialist to drive fast, efficient onboarding for new customers. This contract-to-hire role offers conversion to full-time after 3–6 months and monthly pay based on a yearly salary of $102,951 USD.

You will partner with implementations, integrations, and sales to onboard customers, resolve technical issues, configure payment terminals, and optimize the onboarding process. Remote-first environment with strong growth opportunities.

Qualifications

• 5+ years of experience at an ecommerce, payments, or Fintech company is required.
• Strong understanding of the payments space and/or experience working with Payment Facilitators(PayFacs) and Payment Service Providers (PSP's)

Responsibilities

• Support sales and implementation teams to onboard new customers onto the Bolt platform
• Ensure the onboarding process is seamless and any technical issues are resolved quickly
• Partner closely with the engineering team to optimize and consistently improve the process
• Handle all configurations on payment terminals
• Get deeply familiar with the Bolt platform and different onboarding requirements for PSPs
• Identify and tackle blockers to getting customers live quickly
• Communicate and align with internal and external stakeholders
• Automate as much as possible
• Deliver speed and quality for all on-boarding projects

Skills

Payments knowledge

Onboarding experience

KYC/KYB familiarity

Strong communication

Startup mindset

Education

Strong academic credentials

Job description

Bolt is seeking an Onboarding Specialist to drive fast, efficient onboarding for new customers. This contract-to-hire role offers conversion to full-time after 3–6 months and monthly pay based on a yearly salary of $102,951 USD.

You will partner with implementations, integrations, and sales to onboard customers, resolve technical issues, configure payment terminals, and optimize the onboarding process. Remote-first environment with strong growth opportunities.