Onboarding & Success Lead for Fintech Payments

Nadapayments; Miami (FL); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Dynamic environment with growth opportunities

Unlimited PTO

Fully covered Health, Dental & Vision insurance

Supportive team culture

Job summary

A payments solutions provider in Miami is looking for a Customer Onboarding Coordinator. This role requires a natural communicator to guide merchants through the onboarding process. Responsibilities include reviewing applications, configuring payment terminals, and conducting training sessions. Ideal candidates are detail-oriented multitaskers with a customer-first mindset. The position offers a competitive salary and comprehensive benefits, including unlimited PTO and fully covered health insurance.

Qualifications

• Natural communicator who excels at guiding people through new processes.
• Detail-oriented multitasker who juggles projects without missing a beat.
• Simplifier at heart—you turn complex info into simple, actionable steps.

Responsibilities

• Own the onboarding journey: Review applications and ensure every business launches successfully.
• Ship & configure payment terminals: Handle software setup and delivery.
• Empower customers through training: Lead sessions and create guides/videos.

Skills

Natural communicator

Detail-oriented multitasker

Ability to simplify complex information

Thrives in fast-paced environments

Customer-obsessed

Tools

CRM tools

Payment terminals

Job description

A payments solutions provider in Miami is looking for a Customer Onboarding Coordinator. This role requires a natural communicator to guide merchants through the onboarding process. Responsibilities include reviewing applications, configuring payment terminals, and conducting training sessions. Ideal candidates are detail-oriented multitaskers with a customer-first mindset. The position offers a competitive salary and comprehensive benefits, including unlimited PTO and fully covered health insurance.