Remote-First IT Solutions Analyst (Help Desk & Security)

Remote; San Francisco (CA); Remoto; USD 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Heartbeat Health is hiring a Technology Solutions Analyst in the Eastern Time Zone to support and enhance the technology used by our teams. The role covers Technical Support, Identity and Access Management, device and systems administration, and security/compliance initiatives.

You will collaborate with colleagues across technology and the business, growing into greater responsibilities as you learn. We value quick learners who ask thoughtful questions and share knowledge.

Competenze

• 1+ years of professional IT experience, including help desk support, technical support, or IT administration.
• Basic familiarity with account provisioning and deprovisioning, computer setup and troubleshooting, SaaS configuration.
• Understanding of basic IT security concepts, including device management, access controls, MFA, and patching.

Mansioni

• Technical Support: Triage and resolve employee support requests, escalating issues as needed and communicating resolution.
• Identity and Access Management: Onboard/offboard employees, manage accounts, permissions, MFA, and access reviews.
• Device Management: Manage employee laptop lifecycle, including setup, shipping, maintenance, and recovery.
• Systems Administration: Support cloud-based apps, user provisioning, license management, configuration updates, health checks.
• Security and Compliance: Assist with security awareness, vendor reviews, adherence to security policies.
• Process Improvement: Identify recurring issues and opportunities to streamline workflows with cross-functional teams.
• Documentation: Develop SOPs, runbooks, and knowledge-base articles for consistent processes.
• Availability: Must work Monday–Friday, 9am–5pm EST.

Conoscenze

Professional IT experience

IT Fundamentals

Security concepts

Organization & prioritization

Communication skills

Problem-solving & adaptability

Descrizione del lavoro

Heartbeat Health is hiring a Technology Solutions Analyst in the Eastern Time Zone to support and enhance the technology used by our teams. The role covers Technical Support, Identity and Access Management, device and systems administration, and security/compliance initiatives.

You will collaborate with colleagues across technology and the business, growing into greater responsibilities as you learn. We value quick learners who ask thoughtful questions and share knowledge.