Remote-First Implementation Specialist

bswift LLC; United States; Remote; USD 63,039,000 - 83,097,000; Full time

Benefits offered by this job

Health benefits

Competitive compensation

Remote-first, office-friendly

Retirement savings plans

Professional development

Supportive culture

Employee wellbeing initiatives

Job summary

bswift is seeking an Implementation Analyst II to help build, test, and audit client systems for benefits administration. You will work on data management, data accuracy, and cross-functional collaboration to ensure successful implementations.

The role requires a Bachelor’s degree and 2+ years of client-facing experience with a strong Excel and data mindset. You will support clients, manage data imports, and communicate effectively to meet client needs in a fast-paced environment.

Qualifications

• Bachelor’s degree in business administration or related field (required).
• 2+ years of professional client-facing experience within analysis and data management.
• Advanced proficiency in MS Excel (VLOOKUPs, data summaries) and working knowledge of other MS Office tools.
• Extensive experience with databases, data interpretation, and data manipulation.
• Strong written and verbal communication skills.
• Ability to problem-solve using reference materials, testing, and informed questioning.
• Ability to operate and make timely decisions in a fast-paced, ambiguous environment.
• High level of productivity, reliability, organization, accuracy, and thoroughness.
• Passion for teamwork and delivering excellent client service.

Responsibilities

• System Configuration & Testing: Build and audit client sites, including benefit plan rules, plan details, rates, and enrollment rules.
• Test client sites to ensure proper system functionality and quality.
• Import client data into the system and ensure data accuracy throughout implementation.
• Client Support & Communication: Prepare employee and employer communication documents.
• Triage client tickets and questions via email and voicemail and provide appropriate next response times.
• Resolve data discrepancies with external vendors and ensure accurate information exchange.
• Data Analysis & Reporting: Audit system data from various sources and produce summary and detailed reporting.
• Prioritize tasks effectively and communicate any conflicts or escalations with team managers.

Skills

Client-facing experience

Data analysis

Excel proficiency

Data management

Communication skills

Education

Bachelor’s degree in business administration or related field

Tools

MS Excel

SQL

Databases

Job description

bswift is seeking an Implementation Analyst II to help build, test, and audit client systems for benefits administration. You will work on data management, data accuracy, and cross-functional collaboration to ensure successful implementations.

The role requires a Bachelor’s degree and 2+ years of client-facing experience with a strong Excel and data mindset. You will support clients, manage data imports, and communicate effectively to meet client needs in a fast-paced environment.