Remote Benefits Implementation Specialist

bswift; United States; Remote; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health benefits

Remote first, Office friendly

Retirement plan

Career development

Collaborative culture

Wellbeing programs

Job summary

bswift in the United States is seeking an Implementation Analyst II to help deliver our benefits administration platform. You will build, test, and audit client systems, configure benefit plans, and support client interfaces while collaborating with cross-functional teams.

The ideal candidate has a bachelor’s degree in business administration or related field, 2+ years of client-facing experience in analysis and data management, and strong Excel/SQL skills.

Qualifications

• Bachelor’s degree in business administration or related field.
• 2+ years of professional client-facing experience within analysis and data management.
• Advanced proficiency in MS Excel (VLOOKUPs, data summaries) and working knowledge of other MS Office tools.
• Extensive experience with databases, data interpretation, and data manipulation.
• Strong written and verbal communication skills.
• Ability to problem-solve using reference materials, testing, and informed questioning.
• Ability to operate and make timely decisions in a fast-paced, ambiguous environment.
• High level of productivity, reliability, organization, accuracy, and thoroughness.
• Passion for teamwork and delivering excellent client service.
• Experience with HR, benefits administration, or HRIS systems is a plus.
• SQL or advanced data analysis skills is advantageous.

Responsibilities

• Build and audit client sites, including benefit plan rules, plan details, rates, and enrollment rules.
• Test client sites to ensure proper system functionality and quality.
• Import client data into the system and ensure data accuracy throughout implementation.
• Prepare employee and employer communication documents.
• Triage client tickets and questions via email and voicemail and provide appropriate next response times.
• Resolve data discrepancies with external vendors and ensure accurate information exchange.
• Audit system data from various sources and produce summary and detailed reporting.
• Prioritize tasks effectively and communicate any conflicts or escalations with team managers.

Skills

Data analysis

Client communication

Problem solving

Teamwork

Attention to detail

Education

Bachelor’s degree in business administration or related field

Tools

MS Excel

MS Office

Databases

SQL

Job description

bswift in the United States is seeking an Implementation Analyst II to help deliver our benefits administration platform. You will build, test, and audit client systems, configure benefit plans, and support client interfaces while collaborating with cross-functional teams.

The ideal candidate has a bachelor’s degree in business administration or related field, 2+ years of client-facing experience in analysis and data management, and strong Excel/SQL skills.