Client Analyst II: Remote Benefits & Data Insights

bswift LLC; Northern (KY); Hybrid; USD 30,000 - 40,000; Full time

Benefits offered by this job

Remote first

Comprehensive Health Benefits

Competitive Compensation

Retirement Savings Plans

Professional Development

Supportive Culture

Employee Wellbeing Initiatives

Job summary

bswift is seeking a Client Analyst II to deliver exceptional service to our clients and their employees. You will maintain client benefits websites, document processes, and provide day-to-day operational support to clients and the bswift service center.

The role emphasizes data integrity, timely issue resolution, and collaborative problem solving in a remote-first, office-friendly environment. A bachelor’s degree and strong Excel/database skills are required, with experience in benefits systems

Qualifications

• Bachelor’s degree from a four-year college or university, or an equivalent combination of education and experience
• Advanced proficiency in Microsoft Excel and working knowledge of Microsoft Office products
• Extensive experience working with databases, including data interpretation and manipulation
• Strong analytical and problem-solving skills with the ability to think creatively and independently
• Effective verbal and written communication skills to collaborate with clients and internal teams
• Experience with benefits administration systems, payroll systems, HRIS, or related software platforms

Responsibilities

• Provide ongoing service delivery to support client requirements and business needs
• Serve as first-level system support for assigned clients
• Maintain and update client benefits websites
• Perform ongoing audits and file reviews to ensure data integrity and accuracy
• Manage daily, weekly, and annual inbound and outbound file processing
• Research, analyze, and resolve participant cases and inquiries
• Execute client-specific reporting and support ACA processing activities
• Perform system testing to support bswift platform releases and annual enrollment activities
• Review release documentation to understand system changes and client impacts
• Execute operational processes as outlined in client Admin Guides
• Configure and test system functionality to meet client requirements for projects and enrollments
• Provide timely and accurate responses to client inquiries through research and analysis
• Perform billing-related tasks, including invoice generation, payment posting, and receivables reconciliation

Skills

Microsoft Excel

Analytical thinking

Communication skills

Client service

HRIS knowledge

Education

Bachelor’s degree

Tools

Databases

Job description

bswift is seeking a Client Analyst II to deliver exceptional service to our clients and their employees. You will maintain client benefits websites, document processes, and provide day-to-day operational support to clients and the bswift service center.

The role emphasizes data integrity, timely issue resolution, and collaborative problem solving in a remote-first, office-friendly environment. A bachelor’s degree and strong Excel/database skills are required, with experience in benefits systems