Client Success Analyst II

Openkrill; United States; Hybrid; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health benefits

Competitive compensation

Remote-friendly environment

Retirement plans

Career development

Collaborative culture

Wellbeing programs

Job summary

bswift is seeking a Client Analyst II to deliver exceptional service to clients and their employees, maintaining benefits websites and handling ACA processing tasks. You will engage with clients, document processes, and support day-to-day operations from a centralized service center.

Strong Excel, database, and communication skills are essential. The role involves system testing, reporting, and ensuring data accuracy across benefits platforms, with opportunities for growth in a dynamic,

Qualifications

• Bachelor’s degree from a four-year college or university, or an equivalent combination of education and experience.
• Advanced proficiency in Microsoft Excel and working knowledge of Microsoft Office products.
• Extensive experience with databases, data interpretation and manipulation.
• Strong analytical and problem-solving skills with the ability to think creatively and independently.
• Effective verbal and written communication skills to collaborate with clients and internal teams.
• Experience with benefits administration systems, payroll systems, HRIS, or related software platforms.

Responsibilities

• Provide ongoing service delivery to support client requirements and business needs.
• Serve as first-level system support for assigned clients.
• Maintain and update client benefits websites.
• Perform ongoing audits and file reviews to ensure data integrity and accuracy.
• Manage daily, weekly, and annual inbound and outbound file processing.
• Research, analyze, and resolve participant cases and inquiries.
• Execute client-specific reporting and support ACA processing activities.
• Perform system testing to support platform releases and enrollment activities.
• Review release documentation to understand system changes and client impacts.
• Execute operational processes as outlined in client Admin Guides.
• Configure and test system functionality to meet client requirements for projects and enrollments.
• Provide timely and accurate responses to client inquiries through research and analysis.
• Perform billing-related tasks, including invoice generation, payment posting, and receivables reconciliation.

Skills

Bachelor's degree

Advanced Excel

Databases experience

Analytical thinking

Communication skills

Benefits systems knowledge

Education

Bachelor’s degree or equivalent

Job description

bswift is seeking a Client Analyst II to deliver exceptional service to clients and their employees, maintaining benefits websites and handling ACA processing tasks. You will engage with clients, document processes, and support day-to-day operations from a centralized service center.

Strong Excel, database, and communication skills are essential. The role involves system testing, reporting, and ensuring data accuracy across benefits platforms, with opportunities for growth in a dynamic,