Remote-First Enterprise Onboarding & Growth Specialist

BILLcom; United States; Remote; USD 103,000 - 135,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement plan

HSA / FSA accounts

Life and disability insurance

Paid holidays and PTO

Employee stock purchase program

Job summary

BILL is seeking a highly capable SPP Onboarding and Growth Specialist to own the supplier lifecycle from onboarding to expansion on the Supplier Payments Plus team. You will manage activation, adoption, and ongoing support for enterprise supplier accounts, balancing technical setup with strategic conversations to maximize value.

You’ll work across implementation, customer success, and sales to identify upsell opportunities, guide ERP integrations, and maintain documentation in Salesforce and

Qualifications

• 3+ years in SaaS onboarding, implementation, customer success, or account management with end-to-end ownership.
• Experience managing multiple enterprise accounts, balancing onboarding workloads, active support queues, and growth.
• Strong technical aptitude for integrations, remittance formats, and payment workflows.
• Proven ability to upsell within an existing portfolio of customers.
• Proficiency in Salesforce; Gainsight experience is a plus.

Responsibilities

• Own end-to-end onboarding for new SPP supplier accounts, including configuration, integration setup, and go-live milestones.
• Serve as the primary post-sale point of contact for a portfolio of enterprise supplier accounts, managing day-to-day relationships and escalations.
• Drive product adoption and activation by guiding suppliers through key SPP features: payment routing, consolidated remittance, ERP integrations, and reporting.
• Monitor account health, proactively identify churn risk, and execute retention strategies to protect and grow revenue within the portfolio.
• Identify and close upsell opportunities within existing accounts, partnering with the broader SPP sales team to expand feature adoption and contract value.
• Deliver white-glove support for enterprise accounts, triaging and resolving technical and operational issues with speed and ownership.
• Maintain accurate account documentation in Salesforce and Gainsight, tracking activation status, health scores, and expansion pipeline.
• Contribute to process improvements and playbook development as the SPP motion scales, sharing patterns and learnings with peers and leadership.

Skills

SaaS onboarding

Customer success

Account management

Technical aptitude

Sales collaboration

Salesforce

Gainsight

Tools

Salesforce

Gainsight

Job description

BILL is seeking a highly capable SPP Onboarding and Growth Specialist to own the supplier lifecycle from onboarding to expansion on the Supplier Payments Plus team. You will manage activation, adoption, and ongoing support for enterprise supplier accounts, balancing technical setup with strategic conversations to maximize value.

You’ll work across implementation, customer success, and sales to identify upsell opportunities, guide ERP integrations, and maintain documentation in Salesforce and