SPP Onboarding and Growth Specialist

BILLcom

United States

On-site

USD 103,000 - 135,000

Full time

8 days ago

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Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement plan

HSA / FSA accounts

Life and disability insurance

Paid holidays and PTO

Employee stock purchase program

Job summary

BILL is seeking a highly capable SPP Onboarding and Growth Specialist to own the supplier lifecycle from onboarding to expansion on the Supplier Payments Plus team. You will manage activation, adoption, and ongoing support for enterprise supplier accounts, balancing technical setup with strategic conversations to maximize value.

You’ll work across implementation, customer success, and sales to identify upsell opportunities, guide ERP integrations, and maintain documentation in Salesforce and

Qualifications

3+ years in SaaS onboarding, implementation, customer success, or account management with end-to-end ownership.
Experience managing multiple enterprise accounts, balancing onboarding workloads, active support queues, and growth.
Strong technical aptitude for integrations, remittance formats, and payment workflows.
Proven ability to upsell within an existing portfolio of customers.
Proficiency in Salesforce; Gainsight experience is a plus.

Responsibilities

Own end-to-end onboarding for new SPP supplier accounts, including configuration, integration setup, and go-live milestones.
Serve as the primary post-sale point of contact for a portfolio of enterprise supplier accounts, managing day-to-day relationships and escalations.
Drive product adoption and activation by guiding suppliers through key SPP features: payment routing, consolidated remittance, ERP integrations, and reporting.
Monitor account health, proactively identify churn risk, and execute retention strategies to protect and grow revenue within the portfolio.
Identify and close upsell opportunities within existing accounts, partnering with the broader SPP sales team to expand feature adoption and contract value.
Deliver white-glove support for enterprise accounts, triaging and resolving technical and operational issues with speed and ownership.
Maintain accurate account documentation in Salesforce and Gainsight, tracking activation status, health scores, and expansion pipeline.
Contribute to process improvements and playbook development as the SPP motion scales, sharing patterns and learnings with peers and leadership.

Skills

SaaS onboarding

Customer success

Account management

Technical aptitude

Sales collaboration

Salesforce

Gainsight

Tools

Salesforce

Gainsight

Job description

Innovate with purpose

At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters.

Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. We're remote-first, with office spaces in San Jose, CA and Draper, UT — and opportunities to connect in person when it counts. BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.

BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you—you might be just what we’re looking for, whether in this role or another.

Let’s give businesses more time for what matters.

Make your impact at a leading Fintech Company

Join BILL as an SPP Onboarding and Growth Specialist on our Supplier Payments Plus team and take end-to-end ownership of the supplier relationship from day one. Supplier Payments Plus is BILL's enterprise offering built for large suppliers who receive payments from BILL's network of hundreds of thousands of SMB customers. The SPP team sits within the Solutions Consulting org and operates at the intersection of implementation, customer success, and revenue growth for some of the largest and most strategically important accounts on the platform.

In this role, you will own the full lifecycle of your supplier accounts: onboarding new customers onto SPP, driving activation and adoption, providing ongoing support and retention coverage, and identifying upsell opportunities that expand revenue within the portfolio. Your work directly determines how quickly large suppliers realize value from SPP and how long they stay. This is a high-ownership, high-visibility role built for someone who is comfortable being the primary point of contact for enterprise supplier accounts and who can move between technical implementation work and commercial conversations without losing stride.

Responsibilities:

Own end-to-end onboarding for new SPP supplier accounts, including configuration, integration setup, and go-live milestones.

Serve as the primary post-sale point of contact for a portfolio of enterprise supplier accounts, managing day-to-day relationships and escalations.

Drive product adoption and activation by guiding suppliers through key SPP features: payment routing, consolidated remittance, ERP integrations, and reporting.

Monitor account health, proactively identify churn risk, and execute retention strategies to protect and grow revenue within the portfolio.

Identify and close upsell opportunities within existing accounts, partnering with the broader SPP sales team to expand feature adoption and contract value.

Deliver white-glove support for enterprise accounts, triaging and resolving technical and operational issues with speed and ownership.

Maintain accurate account documentation in Salesforce and Gainsight, tracking activation status, health scores, and expansion pipeline.

Contribute to process improvements and playbook development as the SPP motion scales, sharing patterns and learnings with peers and leadership.

We'd love to chat if you have:

3+ years of experience in SaaS onboarding, implementation, customer success, or account management with a track record of owning post-sale relationships end-to-end.

Demonstrated ability to manage multiple enterprise accounts simultaneously, balancing onboarding workloads, active support queues, and growth priorities.

Strong technical aptitude and comfort working through integrations, remittance file formats, and payment workflow configurations with supplier teams.

Experience driving upsell or expansion revenue within an existing customer portfolio, including identifying signals and running the commercial conversation.

Proficiency in Salesforce for account management and documentation; Gainsight experience is a plus.

Clear, direct communication skills with the ability to work across both technical stakeholders and executive or finance-side contacts at large supplier organizations.

Desired Qualifications:

Experience in fintech, payments, or financial operations software, particularly in AP/AR or supplier-facing contexts.

Familiarity with ERP systems (NetSuite, SAP, Oracle) and remittance or cash application workflows used by enterprise finance teams.

*Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future.*

This role is eligible to participate in BILL’s sales incentive and equity plans. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.

The On Target Earnings (OTE) range noted below are remote based roles in the specific geographic zone

Zone 1: San Francisco Bay Area CA (includes HQ), New York City, Seattle, Los Angeles County

$114,800—$137,800 USD

Zone 2: CA (Non San Francisco Bay Area and Los Angeles County), Austin TX, Massachusetts

$103,300—$124,000 USD

Zone 3: Utah (includes Utah office), Dallas TX, Houston TX, Florida, North Carolina, Illinois, Colorado, Arizona, Georgia, Oregon, Pennsylvania

$97,600—$117,100 USD

What’s in it for you?

Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn’t only experienced by our customers, but by our employees as well.

Here is a preview of some of the amazing benefits here at BILL: