Remote-First Enterprise Localization Operations Lead

Smartling; United States; Remote; USD 85,000 - 120,000; Full time

Job summary

Smartling, an AI-native translation platform, is seeking a Localization Operations Specialist for the Managed Services team on a remote-first basis, ideally US East Coast-based. You will own end-to-end localization lifecycles for enterprise clients and serve as their operational point of contact.

You will design and optimize localization processes, coordinate cross-functional teams, and drive process improvements with automation and AI-enabled solutions to scale client programs efficiently.

Qualifications

• 2–3 years of localization or translation project management experience.
• Strong knowledge of CAT/TMS tooling and localization formats.
• Excellent client management and communication skills.
• Experience with Jira, Asana, Google Sheets, Looker or equivalents.
• Hands-on experience with Smartling or other TMS platforms (Phrase, XTM, MemoQ).

Responsibilities

• Serve as the primary operational contact for assigned enterprise accounts and drive localization programs.
• Coordinate cross-functional teams across engineering, QA, and vendor management to deliver projects on time.
• Design and optimize localization workflows within Smartling’s platform and client tools.
• Identify bottlenecks, propose solutions, and document best practices for scalability.
• Leverage automation and AI-enabled solutions to improve efficiency and outcomes.

Skills

Localization coordination

Client management

Cross-functional coordination

Time management

Communication

Attention to detail

Tools

Jira

Asana

Google Sheets

Looker

Smartling

Phrase

XTM

MemoQ

Job description

Smartling, an AI-native translation platform, is seeking a Localization Operations Specialist for the Managed Services team on a remote-first basis, ideally US East Coast-based. You will own end-to-end localization lifecycles for enterprise clients and serve as their operational point of contact.

You will design and optimize localization processes, coordinate cross-functional teams, and drive process improvements with automation and AI-enabled solutions to scale client programs efficiently.