Remote-First Client Success & Projects Lead

VisionPoint Marketing; Raleigh (NC); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health insurance

PTO

401k

Job summary

VisionPoint Marketing in Raleigh is seeking a Client Success Manager to own the full project lifecycle from initiation to closure, ensuring on-time, on-budget delivery and client satisfaction.

You will collaborate with Enrollment Marketing Consultants, strategy, creative, analytics, web, and media teams to translate ambitious ideas into measurable ROI, manage day-to-day client comms, and seek renewal opportunities.

Qualifications

• Bachelor's degree in Marketing, Business or relevant field or equivalent experience.
• 3+ years of project management and/or agency experience.
• Experience managing the full life cycle of marketing and advertising projects and tracking KPIs such as margin and pace.
• Experience managing client relationships and acting as the main point of contact.
• Experience working with project management software(s).
• Ability to collaborate efficiently and effectively with cross-functional teams.
• Ability to articulate ideas clearly, both verbally and in written form.
• Identify opportunities for efficiencies and improved ways of working.
• Interest in digital marketing with a love of good creative and results.

Responsibilities

• Strategically manage a mix of brand, media, creative, SEO, CRM projects with data-backed goals.
• Actively track, analyze, and optimize scopes and profitability, keeping projects on target.
• Build timelines, secure resources, and remove roadblocks so teammates can do their best work.
• Keep cross-functional teams aligned with concise updates that foster collaboration and trust.
• Champion efficient, high-quality production standards, ensuring every deliverable meets VisionPoint’s promise to make life easier for clients.
• Provide thoughtful post-project analysis that empowers teams to refine solutions and innovate on future work.
• Partner with clients and the Enrollment Marketing Consultant to co-define goals and success metrics, demonstrating a solutions-driven mindset from kickoff to wrap-up.
• Own day-to-day communication—offering straightforward, empathetic guidance and setting clear expectations.
• Lead purposeful meetings with tight agendas, ensuring everyone leaves knowing the next, most impactful step.
• Flag scope, budget, or timeline changes early, clearly outlining impacts and proposing growth-oriented solutions that keep momentum.
• Monitor progress against goals, proactively realigning efforts so work stays laser-focused on results that matter to the client.
• Identify expansion and renewal opportunities by linking project wins to each client's broader objectives, reinforcing VisionPoint’s role as their trusted enrollment-marketing partner.

Skills

Project management

Client relationship management

KPI tracking

Cross-functional collaboration

Communication skills

Education

Bachelor's degree in Marketing or Business

Tools

Project management software

Job description

VisionPoint Marketing in Raleigh is seeking a Client Success Manager to own the full project lifecycle from initiation to closure, ensuring on-time, on-budget delivery and client satisfaction.

You will collaborate with Enrollment Marketing Consultants, strategy, creative, analytics, web, and media teams to translate ambitious ideas into measurable ROI, manage day-to-day client comms, and seek renewal opportunities.