Remote-First Applied Solutions Architect (Post-Sales)

Deepgram; San Francisco (CA); Hybrid; USD 100,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Unlimited PTO

Flexible schedule

401(k) plan with company match

Learning/education stipend

Job summary

A leading Voice AI company is seeking a Solutions Architect in San Francisco to enhance customer support through direct technical guidance and scalable solutions. This role requires strong software engineering skills, with a focus on resolving technical challenges and improving support processes. The ideal candidate will have experience in customer-facing roles, particularly in technical support or solutions engineering. Enjoy a flexible remote-first environment while making a substantial impact in the voice AI industry.

Qualifications

• Proven ability to create automated solutions in a technical setting.
• Strong software engineering background.
• Experience in customer-facing technical roles.

Responsibilities

• Own complete post-sales customer engagements.
• Lead technical resolution of customer support issues.
• Design improvements to support processes.

Skills

Technical support

Solutions engineering

Experience in programming languages

Troubleshooting complex issues

Excellent communication skills

Education

3+ years in technical support or solutions engineering

Tools

Python

JavaScript

Docker

Kubernetes

Job description

A leading Voice AI company is seeking a Solutions Architect in San Francisco to enhance customer support through direct technical guidance and scalable solutions. This role requires strong software engineering skills, with a focus on resolving technical challenges and improving support processes. The ideal candidate will have experience in customer-facing roles, particularly in technical support or solutions engineering. Enjoy a flexible remote-first environment while making a substantial impact in the voice AI industry.