Remote-First AI Healthcare Support Engineer (Equity)

Heidi Health Corp.; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health and dental cover

£700 annual learning and development预算

£100/month health and wellness

£500 home office budget

26 weeks paid primary parental leave

18 weeks paid secondary parental leave

Fertility support up to £7,000

Work from anywhere part of the year

Equity

Job summary

Heidi Health Corp. in the United States is seeking a Support Engineer to diagnose, resolve, and prevent complex issues in our AI-powered healthcare product. You will own customer issues end-to-end and help ensure reliability in high-stakes clinical environments.

You will become a product expert, collaborate closely with engineering and product teams, and craft clear communications to customers. The role emphasizes fast learning, proactive problem-solving, and a strong customer focus.

Qualifications

• 2+ years’ experience in a support engineer role.
• Experience in a fast-paced startup environment.
• Ability to explain technical concepts to non-technical users clearly.
• Understanding of web development with Python, React, Node, FastAPI and MongoDB.

Responsibilities

• Act as an escalation point for customers and internal teams on complex issues.
• Become a product expert and understand how Heidi works in real clinical contexts.
• Provide exceptional technical support by understanding needs and communicating effectively.
• Perform in-depth analysis and debugging of complex issues in high-trust healthcare environments.
• Own customer issues from initial contact through resolution within agreed SLAs.
• Collaborate with engineering and product teams to reproduce and resolve problems.
• Monitor server health and bug reports to mitigate impact and prevent recurrence.
• Identify systemic issues and contribute to tooling and process improvements.

Skills

2+ years exp

Python

React

Node.js

FastAPI

MongoDB

Customer focus

Strong communication

Problem solving

Team collaboration

Tools

Python

React

Node.js

FastAPI

MongoDB

Job description

Heidi Health Corp. in the United States is seeking a Support Engineer to diagnose, resolve, and prevent complex issues in our AI-powered healthcare product. You will own customer issues end-to-end and help ensure reliability in high-stakes clinical environments.

You will become a product expert, collaborate closely with engineering and product teams, and craft clear communications to customers. The role emphasizes fast learning, proactive problem-solving, and a strong customer focus.