AI Healthcare Support Engineer — Clinician-First Tech

Heidi Health Corp.; New York, Northern (NY, KY); Ibrido; USD 70.000 - 110.000; Tempo pieno

Vantaggi offerti da questo lavoro

Equity

Health, Dental & Vision

401(k) with match

Learning and development budget

Healthy Heidi budget

Descrizione del lavoro

Heidi Health Corp. in New York is seeking a Customer Support Engineer to apply deep technical expertise to diagnose, resolve, and prevent complex issues in our AI-powered healthcare product.

Your work directly impacts product reliability, customer trust, and Heidi’s ability to scale safely in high-stakes clinical environments. By owning technical issues end-to-end and partnering with engineering and product teams, you’ll support clinicians and improve patient care.

Competenze

• 2+ years’ experience in a support engineer role.
• Proactive in a fast-paced startup environment with international collaboration.
• Strong problem-solving abilities and critical thinking.
• Excellent communication skills to explain technical concepts clearly.
• Ability to understand customer needs and provide empathetic support.

Mansioni

• Act as an escalation point for complex or technical issues.
• Become a product expert and understand real-world clinical usage.
• Provide exceptional technical support with clear communication.
• Analyze and debug complex issues with care in high-trust healthcare environments.
• Own customer issues from contact to resolution within SLAs.
• Collaborate with engineering and product teams to reproduce and resolve problems.
• Monitor server health, status, and bug reports to mitigate impact.
• Identify recurring issues and contribute to tooling and process improvements.

Conoscenze

Customer focus

Problem solving

Communication skills

Team collaboration

Adaptability

Strumenti

Python

React

Node.js

FastAPI

MongoDB

Descrizione del lavoro

Heidi Health Corp. in New York is seeking a Customer Support Engineer to apply deep technical expertise to diagnose, resolve, and prevent complex issues in our AI-powered healthcare product.

Your work directly impacts product reliability, customer trust, and Heidi’s ability to scale safely in high-stakes clinical environments. By owning technical issues end-to-end and partnering with engineering and product teams, you’ll support clinicians and improve patient care.