Remote Fintech Support Specialist (24/7)

COLIBRIX ONE; United States; Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Paid vacation

Fully remote work

Job summary

COLIBRIX ONE is hiring a Customer Support Specialist to assist clients and partners with fintech payment systems. You will handle technical inquiries, perform initial diagnostics, and work with internal teams to ensure rapid resolution.

Strong English and Russian communication skills are required, with 1–2 years fintech experience. This is a fully remote role with shift-based coverage, including day and night hours to support 24/7 operations.

Qualifications

• 1–2 years of relevant fintech customer support experience.
• Excellent written and verbal communication in English and Russian.
• Familiarity with payment systems, gateways, and terminals.

Responsibilities

• Provide timely technical support to clients and partners on acquiring operations and payment systems.
• Register and categorize inquiries, including error reports and reporting queries.
• Perform initial analysis of issues during transaction processing and gateway operations.
• Resolve simple issues and escalate complex problems as needed.
• Advise clients on setting up and using software for payment operations.
• Document inquiries with problem descriptions, actions taken, and outcomes.
• Collaborate with other departments to address clients' technical issues.

Skills

Fintech experience

Customer support

English proficiency

Russian language

Incident management tools

Tools

Intercom

JIRA

Grafana

Asana

Job description

COLIBRIX ONE is hiring a Customer Support Specialist to assist clients and partners with fintech payment systems. You will handle technical inquiries, perform initial diagnostics, and work with internal teams to ensure rapid resolution.

Strong English and Russian communication skills are required, with 1–2 years fintech experience. This is a fully remote role with shift-based coverage, including day and night hours to support 24/7 operations.