Remote Customer Support Specialist - Fintech Growth

Mudflap; Northern (KY); Hybrid; USD 32,000 - 37,000; Full time

Benefits offered by this job

Commuter benefits

Lunches and snacks

Collaborative, high-growth environment

Annual Mudfest offsite

Health benefits

401(k) matching

Job summary

Mudflap is hiring a Customer Support Specialist to join our remote team and help scale a fast-growing fintech platform serving the trucking industry. You will handle high-volume inquiries with empathy, clarity, and real-time problem solving, using tools like Zendesk to keep customers delighted.

We value a customer-obsessed mindset, excellent communication, and the ability to thrive in a dynamic startup. This full-time remote role offers ET-based shifts and competitive hourly compensation.

Qualifications

• 2+ years of experience in a remote customer support role, ideally in fintech or tech startup environments.
• Proficient with support tools like Zendesk or similar ticketing systems
• Customer-first mindset with a genuine passion for delivering exceptional service
• Excellent communication skills, both verbal and written
• Thrives in fast-paced environment, you’re a strong multitasker with a high sense of urgency and a hands-on, team-oriented approach

Responsibilities

• Strong Phone Presence: You communicate clearly and confidently, with a warm, professional tone and genuine empathy
• Real-Time Problem Solving: You think fast on your feet, troubleshoot effectively, and keep customers reassured every step of the way
• Comfortable with High Volume: You thrive in a high-call environment and know how to stay sharp, organized, and efficient throughout the day
• Customer-Obsessed: You go above and beyond to deliver an experience that feels effortless, personal, and thoughtful
• Emotionally Intelligent: You can read between the lines, pick up on customer signals, and respond in creative, thoughtful ways that show deep understanding
• Ambitious and Growth-Oriented: You’re hungry to learn, open to feedback, and excited to grow your skills and career with Mudflap
• Tech-Savvy: You move comfortably between tools like Zendesk, Slack, and internal systems without skipping a beat

Skills

Communication

Multitasking

Customer obsession

Empathy

Growth mindset

Tools

Zendesk

Job description

Mudflap is hiring a Customer Support Specialist to join our remote team and help scale a fast-growing fintech platform serving the trucking industry. You will handle high-volume inquiries with empathy, clarity, and real-time problem solving, using tools like Zendesk to keep customers delighted.

We value a customer-obsessed mindset, excellent communication, and the ability to thrive in a dynamic startup. This full-time remote role offers ET-based shifts and competitive hourly compensation.