Remote Fintech Customer Support Lead

Jobgether; United States; Remote; USD 85,000 - 120,000; Full time

Benefits offered by this job

Annual base salary 85k-120k USD

Bonus opportunities

Stock options

Healthcare coverage

Fully remote within the United States

Opportunity to shape customer support

Collaboration across product and eng

Growth opportunities

Job summary

Jobgether, on behalf of a partner company, seeks a Customer Support Lead in the United States to oversee institutional client support, onboarding, and technical troubleshooting within a fintech and digital asset environment.

You will collaborate with Product, Engineering, and business teams to translate feedback into product enhancements, build scalable processes, and establish performance metrics to improve efficiency. Fully remote within the United States.

Qualifications

• Experience in customer support leadership or management.
• Experience handling onboarding for institutional clients.
• Strong written and verbal communication skills in English.

Responsibilities

• Lead day-to-day customer support operations for financial institutions and registered representatives.
• Manage inquiries, tickets, troubleshooting, and escalations with regulatory compliance.
• Develop and improve support infrastructure, SLAs, and knowledge bases.

Tools

Zendesk

HubSpot

Job description

Jobgether, on behalf of a partner company, seeks a Customer Support Lead in the United States to oversee institutional client support, onboarding, and technical troubleshooting within a fintech and digital asset environment.

You will collaborate with Product, Engineering, and business teams to translate feedback into product enhancements, build scalable processes, and establish performance metrics to improve efficiency. Fully remote within the United States.