Remote Fintech Payments Support Specialist

Jobgether; United States; À distance; USD 46 000 - 60 000; Plein temps

Avantages offerts par ce poste

Fully remote work

Flexible working environment

Career development

Continuous learning

Constructive feedback culture

International collaboration

Meaningful product impact

Exposure to emerging technologies

Résumé du poste

Jobgether is seeking a Payment Support Specialist for a fully remote, international team. The role focuses on delivering high-quality support for payment processes, resolving transaction issues, and guiding users and partners through payments in a fast-growing fintech environment at the intersection of traditional finance and blockchain technology.

You will work with product, engineering, and testing teams to investigate complex cases, document feedback, and contribute to continuous improvements

Qualifications

• Fluent in English (B2) and Russian, with strong written and verbal skills.
• Experience in customer support in fintech or digital payment spaces.
• Familiarity with payment gateways, transaction flows, and troubleshooting.
• Strong analytical and troubleshooting abilities.
• Excellent customer service with empathy and active listening.
• Detail-oriented with careful handling of financial transactions.
• Ability to work independently in an international distributed team.
• Willingness to work a 3/3 rotational day/night schedule.

Responsabilités

• Deliver high-quality customer assistance via email, live chat, and ticketing systems.
• Handle payment-related inquiries: statuses, failed payments, troubleshooting, general questions.
• Explain payment flows, options, and procedures to users and partners.
• Investigate issues and collaborate with technical teams to resolve payment problems.
• Work with developers, testers, product managers to investigate incidents and improve performance.
• Document user feedback and insights to improve products and payment processes.
• Maintain accurate records of interactions and resolutions in CRM/ticketing systems.
• Contribute to FAQs, knowledge bases, and troubleshooting guides.

Connaissances

English (B2+)

Russian language

Customer support

Fintech experience

Payment processes

Analytical thinking

CRM tools

Remote collaboration

Outils

CRM platforms

Ticketing systems

Knowledge bases

Description du poste

Jobgether is seeking a Payment Support Specialist for a fully remote, international team. The role focuses on delivering high-quality support for payment processes, resolving transaction issues, and guiding users and partners through payments in a fast-growing fintech environment at the intersection of traditional finance and blockchain technology.

You will work with product, engineering, and testing teams to investigate complex cases, document feedback, and contribute to continuous improvements