Remote Fintech Customer Retention Lead

Jobgether; United States; Remote; USD 78,000 - 123,000; Full time

Benefits offered by this job

USD salary

Remote work

Paid annual leave

Public holidays

Career development

AI tools support

Team collaboration

Job summary

Jobgether is listing a Customer Retention Supervisor position for a partner company based in the United States. The role leads a team of retention specialists in a fintech/cryptocurrency context, focusing on outbound engagement, reactivation, and revenue recovery.

You will design campaigns, monitor KPIs, coach agents, and collaborate with Marketing, Support, Sales, Operations, and Compliance to optimize customer engagement and outcomes.

Qualifications

• Minimum 3 years in supervisory or leadership roles in customer retention or similar.
• Proven track record in conversion, retention and reactivation with measurable results.
• Experience developing SOPs, scripts, workflows and training materials.

Responsibilities

• Lead and motivate a team of Customer Retention Specialists with clear performance objectives.
• Conduct outbound calls to drive repeat transactions and reactivation.
• Develop and improve SOPs, workflows, scripts and training materials.

Skills

Team leadership

Outbound calling

CRM systems

Excel

Performance analysis

Tools

CRM systems

Outbound calling platforms

Job description

Jobgether is listing a Customer Retention Supervisor position for a partner company based in the United States. The role leads a team of retention specialists in a fintech/cryptocurrency context, focusing on outbound engagement, reactivation, and revenue recovery.

You will design campaigns, monitor KPIs, coach agents, and collaborate with Marketing, Support, Sales, Operations, and Compliance to optimize customer engagement and outcomes.