Remote Financial Aid Specialist

Post University; Clayton (NM); Remote; USD 41,000 - 50,000; Full time

Job summary

Post University is seeking a remote Financial Aid Advisor to support online learners with tuition options, documentation, and compliance with federal and institutional policies. The role requires strong customer service, problem-solving, and multitasking in a fast-paced environment.

Responsibilities include collaboration with Admissions, Student Accounts, and Registrar to assist students, maintain records, and respond to inquiries. Evening/weekend shifts may be required to meet operational needs.

Qualifications

• Associate’s degree or equivalent experience.
• Thorough understanding of Title IV funds, regulations, and eligibility requirements.
• Excellent phone, email, and face-to-face communication skills; maintains a positive attitude.
• Proven ability to work with financial aid team to improve student experience.
• Excellent computer skills; able to use Microsoft Office products and university systems.
• Exceptional problem-solving skills and attention to detail.
• Energetic and goal-oriented; able to multitask in a fast-paced environment.

Responsibilities

• Advise students on tuition payment plans, financial aid options, and application procedures.
• Collaborate with Admissions, Student Accounts, Registrar, Advising to support student financial needs.
• Collect and verify financial aid documentation to complete student files.
• Maintain accurate records and date-entry in university systems.
• Counsel students with high balances or delinquent accounts to identify financing solutions.
• Respond to student inquiries and follow up to ensure resolution.
• Participate in student registration and retention initiatives.
• Stay current with federal financial aid regulations and university policies.
• Attend training sessions and contribute to continuous improvement.

Skills

Communication skills

Customer service

Problem solving

Attention to detail

Multitasking

MS Office

Education

Associate degree or equivalent experience

Tools

University systems

MS Office

Job description

Post University is seeking a remote Financial Aid Advisor to support online learners with tuition options, documentation, and compliance with federal and institutional policies. The role requires strong customer service, problem-solving, and multitasking in a fast-paced environment.

Responsibilities include collaboration with Admissions, Student Accounts, and Registrar to assist students, maintain records, and respond to inquiries. Evening/weekend shifts may be required to meet operational needs.