Remote Financial Aid Advisor for Student Success

Post University; Minneota (MN); Remote; USD 41,000 - 50,000; Full time

Job summary

Post University is seeking a Financial Aid Advisor for our online learners. This remote role guides students through payment options and federal policies, focusing on compliance and exceptional service.

You will collaborate with Admissions, Student Accounts, Registrar and Advising to support financial needs, verify documentation with the packaging specialist, and maintain accurate records in university systems. Evening/weekend shifts may apply.

Qualifications

• Associate’s degree or equivalent experience.
• Understanding of Title IV funds, regulations, and eligibility requirements.
• Excellent phone, email, and face-to-face communication skills; maintains a positive attitude.
• Proven ability to work effectively with financial aid team to improve student experience.
• Excellent computer skills; able to use Microsoft Office products and university systems.
• Exceptional problem-solving skills and attention to detail.
• Energetic and goal-oriented; strong interest in a fast-paced environment with multitasking.

Responsibilities

• Advise students on tuition payment plans, financial aid options, and application procedures.
• Collaborate with Admissions, Student Accounts, Registrar, Advising to support student financial needs.
• Collect and verify financial aid documentation to complete student files with packaging specialist.
• Maintain accurate records and perform timely data entry in university systems.
• Counsel students with high balances or delinquent accounts to identify additional financing solutions.
• Respond promptly to student inquiries and follow up to ensure resolution.
• Participate in student registration and retention initiatives.
• Stay current with federal financial aid regulations and university policies.
• Attend training sessions and contribute to continuous improvement efforts.
• Maintain a minimum of 80% ready time on inbound phone queue.

Skills

Communication

Multitasking

Customer service

Teamwork

MS Office

Education

Associate’s degree or equivalent experience

Tools

University systems

Job description

Post University is seeking a Financial Aid Advisor for our online learners. This remote role guides students through payment options and federal policies, focusing on compliance and exceptional service.

You will collaborate with Admissions, Student Accounts, Registrar and Advising to support financial needs, verify documentation with the packaging specialist, and maintain accurate records in university systems. Evening/weekend shifts may apply.