Remote Financial Aid Program Coordinator

West Virginia University; Morgantown (WV); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

37.5-hour week

13 paid holidays

24 vacation days per year

18 sick days per year

Health insurance and benefits

401(a) retirement with 6% match

Wellness programs

Job summary

West Virginia University is seeking a Remote Program Coordinator within the Student Financial Aid Department. The role focuses on administering financial aid and scholarships with careful review of documentation to ensure accurate fund awards.

You will collaborate with EM staff and offices to deliver timely funds and provide guidance to students and parents via multiple channels. WVU emphasizes work-life balance and benefits.

Qualifications

• Ability to analyze student records and administer financial aid and scholarships.
• Professional judgement to adjust FAFSA data elements within regulatory rules.
• Communicate documentation needs clearly to students and parents.
• Review and verify information to determine eligibility and adjust as needed.

Responsibilities

• Administer the accurate delivery of financial aid and scholarships by analyzing student records and making updates.
• Use professional judgement to adjust FAFSA data to reflect family financial situations.
• Explain processes to customers in person, online, or by phone.
• Collaborate with team to set priorities and resolve issues for timely student service.
• Resolve complex problems by researching policies and accurate documentation.
• Train staff on areas of expertise and best practices.
• Respond to inquiries and manage tickets during peak times.

Skills

Analytical thinking

Prioritization

Attention to detail

Organizational skills

Communication

Team collaboration

Problem solving

Time management

Tools

Word

Excel

Banner SIS

Relational databases

Job description

West Virginia University is seeking a Remote Program Coordinator within the Student Financial Aid Department. The role focuses on administering financial aid and scholarships with careful review of documentation to ensure accurate fund awards.

You will collaborate with EM staff and offices to deliver timely funds and provide guidance to students and parents via multiple channels. WVU emphasizes work-life balance and benefits.