Financial Aid Assistant — Help Students Access College

West-Liberty-University; West Liberty (WV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Vacation and holidays

Tuition waiver for dependents

Wellness facilities

Job summary

West Liberty University is seeking a Financial Aid Assistant to join our Financial Aid Office. You will be the friendly first point of contact for students and families, helping them understand aid requirements and deadlines.

In this role, you’ll support the administration of scholarships, loans, and athletic aid, process awards, maintain records in Banner, and collaborate with campus offices to ensure accuracy and timeliness. Excellent service and confidentiality are essential.

Qualifications

• Minimum: High school diploma or equivalent.
• Ability to manage multiple routine responsibilities while maintaining accuracy and professionalism.
• Preferred: Administrative, clerical, office, or customer service experience.

Responsibilities

• Serve as welcoming first point of contact for students, parents, and campus visitors.
• Respond to phone calls, emails, and routine financial aid questions.
• Help students understand financial aid requirements, deadlines, documentation, and next steps.
• Schedule and manage financial aid appointments.
• Process undergraduate financial aid awards and assist with loan processing.
• Review and track financial aid documents, including verification materials.
• Follow up with students and families regarding outstanding requirements.
• Assist with private scholarships and athletic aid.
• Prepare award letters and other financial aid correspondence.
• Maintain records and document communications in Banner.
• Collaborate with campus offices to ensure timely processing.
• Escalate complex issues to financial aid professionals when needed.
• Maintain confidentiality of student information.

Skills

Customer service

Highly organized

Attention to detail

Professional communication

Calm under pressure

Multitasking

Confidentiality

Tech literacy

Team collaboration

Education

High school diploma or equivalent

Tools

Banner

Microsoft Office

Job description

West Liberty University is seeking a Financial Aid Assistant to join our Financial Aid Office. You will be the friendly first point of contact for students and families, helping them understand aid requirements and deadlines.

In this role, you’ll support the administration of scholarships, loans, and athletic aid, process awards, maintain records in Banner, and collaborate with campus offices to ensure accuracy and timeliness. Excellent service and confidentiality are essential.