(Remote) Program Coordinator - Student Financial Aid

West Virginia University; Morgantown (WV); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

37.5-hour week

13 paid holidays

24 vacation days per year

18 sick days per year

Health insurance and benefits

401(a) retirement with 6% match

Wellness programs

Job summary

West Virginia University is seeking a Remote Program Coordinator within the Student Financial Aid Department. The role focuses on administering financial aid and scholarships with careful review of documentation to ensure accurate fund awards.

You will collaborate with EM staff and offices to deliver timely funds and provide guidance to students and parents via multiple channels. WVU emphasizes work-life balance and benefits.

Qualifications

• Ability to analyze student records and administer financial aid and scholarships.
• Professional judgement to adjust FAFSA data elements within regulatory rules.
• Communicate documentation needs clearly to students and parents.
• Review and verify information to determine eligibility and adjust as needed.

Responsibilities

• Administer the accurate delivery of financial aid and scholarships by analyzing student records and making updates.
• Use professional judgement to adjust FAFSA data to reflect family financial situations.
• Explain processes to customers in person, online, or by phone.
• Collaborate with team to set priorities and resolve issues for timely student service.
• Resolve complex problems by researching policies and accurate documentation.
• Train staff on areas of expertise and best practices.
• Respond to inquiries and manage tickets during peak times.

Skills

Analytical thinking

Prioritization

Attention to detail

Organizational skills

Communication

Team collaboration

Problem solving

Time management

Tools

Word

Excel

Banner SIS

Relational databases

Job description

Description

The Student Financial Aid Department at West Virginia University is currently accepting applications for a Remote Program Coordinator.This person will assist with the administration of financial aid and scholarship funds, including awarding funds to eligible students. This role will review required documentation and make necessary updates to ensure the accurate awarding of federal, state, institutional and private funds. This position interacts with other EM staff, related institutional offices and external agencies to ensure efficient, accurate, and timely delivery of funds for students.

We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:

• 37.5-hour work week
• 13 paid holidays (staff holiday calendar)
• 24 annual leave (vacation) days per year (employee leave)
• 18 sick days per year (for when you're ill, for when you need time to care for sick family, for your own, or your family's, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
• WVU offers a range of health insurance and other benefits
• 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ's.
• Wellness programs

What You’ll Do

• Administer the accurate delivery of financial aid and scholarships by effectively analyzing student records and making necessary updates and corrections based on documentation received.
• Employ professional judgement, as authorized by the Department of Education, to make changes to FAFSA data elements to ensure eligibility is based on a student's current family financial situation.
• Communicate clearly about documentation students/parents need to provide, updates systems to reflect needed documentation. Reviews documentation once received, verifies we have received the necessary information, makes reasonable, informed, fair and consistent decisions on courses of action and makes necessary adjustments to accurately reflect a student's eligibility. Documents situation and changes/adjustments that are made.
• Collaborate with team-members to determine daily priorities, and division of work based on the established expectations of management. Communicates clearly with team and other SFS staff to resolve issues, request or offer assistance, and to ensure student needs are being met accurately and timely.
• Resolve complex problems by analyzing documents and researching federal, state and institutional policies and regulations.
• Manage conflicts and resolve complaints and develop prevention strategies.
• Design, develop and implement educational service programs related to financial aid and scholarships.
• Counsel and thoroughly explains processes to customers via in-person, online or telephone.
• Respond to questions from internal customers concerning processes in which staff member is involved and/or work staff member has completed. Routinely answers "acknowledged" and "In Process" tickets and assists with tickets during peak times.
• Continually monitor the ever-changing rules, regulations, policy bulletins and statutes from federal, state, other agencies and the University
• Continually monitor the ever-changing rules, regulations, policy bulletins and statutes from federal, state, other agencies and the University
• Train staff in areas of expertise.
• Perform other related duties as assigned by supervisor and other senior SFS staff.

Preferred Qualifications

• Experience with various technologies such as Word, Excel, complex information systems, and/or relational databases to analyze data necessary to resolve issues is strongly preferred
• Experience with the Banner Student Information System is desired
• Experience working in higher education or related field in an administrative, data-driven field with preference given to applicants with document review requiring analytical ability and professional judgment

Knowledge, Skills & Abilities

• Must have problem solving skills that include:
  • Ability to work on multiple tasks while exercising sound analytical and professional judgment
  • Ability to effectively prioritize work tasks
  • Excellent analytical skills
  • An attention to details
  • Strong organizational skills
  • Ability to establish and/or follow established priorities
  • Ability to work with and meet deadlines
  • Ability to understand, interpret and follow complex instructions
  • Ability to work as part of a collaborative team
  • Ability to effectively communicate and interact with people of all ages and diverse backgrounds
  • Strong mathematical and analytical skills
  • Ability to document work performed
• Environmental skills that include:
  • Ability to work in a fast-paced, team-oriented, student-centered environment
  • Ability to adapt to ever-changing priorities
  • Strong computer skills, including but not limited to, Word, and Excel
  • Ability to exhibit professionalism, at all times

Requirements

• Must be able to obtain and maintain access to federal databases such as, but not limited to, FAA Access, COD and NSLDS

About WVU

West Virginia University is a place of purpose and community. We take pride in our profound impact on the state of West Virginia and are committed to the personal and professional growth of our employees.

From the groundbreaking R1 research at our flagship campus in Morgantown to the career-oriented programs at WVU Potomac State in Keyser, and the technology-intensive programs at WVU Tech in Beckley, the contributions of WVU employees resonate across the state, touching lives and shaping futures.

At WVU, you will discover a supportive community that champions work-life balance and fosters a collaborative atmosphere. Our core values - service, curiosity, respect, accountability and appreciation - unite us as Mountaineers.

Join us at West Virginia University, where your work will make a lasting impact. To learn more about WVU, visit wvu.edu.

West Virginia University is an Equal Opportunity Employer. We invite all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, genetic information, or Veteran status.